SS

Seanna S. 9 months ago • From Google

Rating

Bad

Terrible service with sick baby waiting forever

I was directed to this medical facility by 111 with an unwell 10-week-old infant. Despite my scheduled 6:30pm appointment, by 7:10pm I had not yet been seen. Having a young, unvaccinated baby surrounded by other ill patients coughing in close proximity was incredibly anxiety-inducing for me as a parent. When I inquired at reception about when we would be seen, given that patients who arrived after us had already been called, the staff member was unable to provide even a rough estimate or consult the doctor. I found this particularly troubling, as my visibly distressed and crying baby should have been prioritized, not left waiting in a crowded reception area. The reception staff offered absolutely no assistance whatsoever. Additionally, the hygiene standards were deplorable. Ultimately, we departed and contacted 111 to lodge a complaint against this substandard medical centre. I cannot emphasize enough how strongly I advise against this facility, and if 111 directs you here, I recommend requesting an alternative location for treatment.

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