SF

Simon F. 9 months ago • From Google

Rating

Bad

Terrible service with unhelpful and rude receptionists

I've been a patient of Dr. Xack for some time, and he truly excels at his profession. However, the receptionists are a completely different story - they are incredibly discourteous and abrupt. They show zero empathy towards patients' concerns. Their appointment system is frustratingly inefficient: you're instructed to call at 8 am, only to be stuck on hold for 20-30 minutes, and then told no appointments are available that day. You're forced to repeat the entire process the next day, again potentially waiting 20-30 minutes in a queue. The female receptionist is particularly unpleasant. Their operational approach desperately needs improvement, as they are neither effective nor professional. When you're unwell and seeking medical attention, being unable to secure a same-day appointment is incredibly stressful. Today, I attempted to schedule with Dr. Zak, only to be informed he wasn't available, despite being told earlier he had returned from annual leave. The staff's attitude suggests they're disinterested in their roles - if they dislike their job, they should simply resign. Reading other reviews confirms this is a recurring issue with the same problematic staff. As an army veteran battling PTSD, anxiety, and night terrors, with a physical disability, I'm working hard to manage my health. Dr. Zach is supportive, but the receptionists' unprofessionalism undermines the entire practice. If this clinic genuinely wants to improve, they must replace these receptionists with individuals who demonstrate genuine care and commitment to patient service. I understand they handle numerous calls daily, but providing compassionate, efficient communication is fundamentally their job.

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