Whitley Road Medical Centre
Simon F. 9 months ago • From Google
Bad
Terrible service with unhelpful and rude receptionists
I've been a patient of Dr. Xack for some time, and he truly excels at his profession. However, the receptionists are a completely different story - they are incredibly discourteous and abrupt. They show zero empathy towards patients' concerns. Their appointment system is frustratingly inefficient: you're instructed to call at 8 am, only to be stuck on hold for 20-30 minutes, and then told no appointments are available that day. You're forced to repeat the entire process the next day, again potentially waiting 20-30 minutes in a queue. The female receptionist is particularly unpleasant. Their operational approach desperately needs improvement, as they are neither effective nor professional. When you're unwell and seeking medical attention, being unable to secure a same-day appointment is incredibly stressful. Today, I attempted to schedule with Dr. Zak, only to be informed he wasn't available, despite being told earlier he had returned from annual leave. The staff's attitude suggests they're disinterested in their roles - if they dislike their job, they should simply resign. Reading other reviews confirms this is a recurring issue with the same problematic staff. As an army veteran battling PTSD, anxiety, and night terrors, with a physical disability, I'm working hard to manage my health. Dr. Zach is supportive, but the receptionists' unprofessionalism undermines the entire practice. If this clinic genuinely wants to improve, they must replace these receptionists with individuals who demonstrate genuine care and commitment to patient service. I understand they handle numerous calls daily, but providing compassionate, efficient communication is fundamentally their job.
As a participant in the patient participation group (PPG), I've observed the surgery actively working to improve patient access to GP services. They're seeking more individuals to join the PPG and..
Whitley Road Medical Centre
rosler 1.
Exceptional training, top-notch support
Whitley Road Medical Centre
Louise D.
The front desk staff is absolutely terrible. I'm never returning to this place.
Whitley Road Medical Centre
Cal N.
My partner sought medical attention for breast pain, and the physician's conduct was utterly unprofessional. While a female colleague was present as a chaperone, the doctor seemingly believed my..
Whitley Road Medical Centre
Kirsty A.
Visited the medical practice and met Tina, who was incredibly kind and compassionate. Her warm demeanor immediately put me at ease during my appointment. The entire experience at the surgery was..
Whitley Road Medical Centre
Lina H.
Top-notch medical care that consistently meets my expectations. Whenever I require an appointment, the process is seamless, and the staff greet me with genuine warmth and professionalism.
Whitley Road Medical Centre
Emily C.
An absolutely delightful encounter with a compassionate and empathetic professional who genuinely listens, provides support, and helps boost your self-assurance, instilling a sense of optimism about..
Whitley Road Medical Centre
Anonymous A.
I recently had a consultation with Tina, a nurse who truly stands out. My relatives had previously shared glowing recommendations about her, and now I understand why. She possesses an incredible..
Whitley Road Medical Centre
Bilaluddin U.
A welcoming environment. The entire team demonstrates exceptional cooperation and provides outstanding assistance.
Whitley Road Medical Centre
esperança c.
Dr. Colligan provides exceptional medical care, and I appreciate the general practitioner's approach. Kudos to the nursing staff and the friendly administrative team who make the experience pleasant.
Whitley Road Medical Centre
Abdullah A.
An absolutely abysmal level of customer service from the reception personnel, truly the most disappointing interaction I've ever experienced.
Whitley Road Medical Centre
KATRINA N.
Zak demonstrates excellent clinical skills, and I was able to secure a same-day appointment at Whitley Road Medical Centre. The reception team is highly competent and welcoming.
Whitley Road Medical Centre
leniet I.
The healthcare professional I consulted with yesterday was incredibly understanding and empathetic. They thoroughly examined my arm and shoulder due to the intense discomfort I've been experiencing..
Whitley Road Medical Centre
Paul H.
Exceptional customer support, highly informed personnel.
Whitley Road Medical Centre
Beverley H.
Excellent initial experience with outstanding assistance from the front desk staff, who went above and beyond, and Dr. Khalid, who immediately and effectively resolved my medical concern.
Whitley Road Medical Centre
Whiskey O.
The personnel were disrespectful and hostile, demonstrating a clear lack of competence. Their unprofessional demeanor significantly escalated my stress levels, even during a simple blood pressure..
Whitley Road Medical Centre
Neil R.
Throughout my 15-year association with this medical practice, I've come to two key observations: Dr Colligan, who has since retired, was universally admired and respected by myself and my entire..
Whitley Road Medical Centre
Paul C.
Exceptional interaction with Zak, who consistently displays remarkable compassion and expertise in his approach.
Whitley Road Medical Centre
Samantha B.
Outstanding medical practice. I have absolutely no complaints about the care my family and I have received, particularly during the past twelve months. The front desk staff are wonderful and handle..
Whitley Road Medical Centre
liam B.
Consistently top-notch assistance and helpful guidance
Whitley Road Medical Centre
Tracey D.