VA

Violet A. 3 years ago • From Google

Rating

Bad

Terrible service with unhelpful and rude staff

Absolute zero rating! A complete exercise in futility. The receptionist was incredibly unhelpful, forcefully pushing me to use their app for booking. At 8:30, I checked the app and found zero available appointments. When I called at 8:35 and spoke with Mona (27/03/2023), she immediately interrupted me, insisting I use the app. I explained I had already tried, and she claimed her colleague had just uploaded new slots. Her suggestion to refresh seemed absurd. I requested she book the appointment directly during our call, but she was uncooperative. She reluctantly took my details, asking for my date of birth and preferred doctor. Hastily, she mumbled that a doctor would contact me later, and when I asked for a text confirmation, she flatly refused. Now I'm left waiting with no guarantee. The entire experience was infuriating - it's clear their staff lack basic customer service skills and professional courtesy. Truly disappointing.

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