Hazeldene House Surgery

These medical professionals deserve to be shut down and avoided at all costs. They're completely incompetent and won't even accommodate urgent appointments for critically ill toddlers or handle..

When I attempted to book a medical consultation this morning at 8:00am, I encountered a frustrating and inefficient process. After being left on hold until 8:40am, the receptionist provided an..

Repeatedly failed to connect with the medical practice, and the level of support was minimal both during my mother's hospital stay and after her discharge. Sadly, my mother has since died, and the..

The doctor on the phone was incredibly supportive when speaking with my wife, who was trying to help me access medical care. Remarkably accommodating.

This Practice is in complete disarray! Absolutely no acknowledgment or reply to inquiries about their Complaints Procedure. The situation is so dire that it warrants escalation to NHS England.

Top-notch customer support that truly exceeded my expectations

A complete disaster from start to finish. The communication is entirely one-sided and incredibly frustrating, with zero opportunity for dialogue or clarification. Scheduling an appointment is..

Not too terrible, just need to improve the scheduling

I've been a long-standing patient at Hazeldene House Surgery and recently needed help obtaining a doctor's signature on a prescription prior to traveling. The internal pharmacy and reception team..

I extend my gratitude to the reception staff and Doctor Clegg at Hazeldene House Surgery for their assistance today. I want to particularly acknowledge Claire for her empathy and compassion...

Fresh to the neighborhood Most exceptional medical practice I've encountered Exceptionally courteous staff offering valuable guidance and insights Appointments and referrals processed with..

My husband received a completely inaccurate diagnosis from Dr Archer during a "phone consultation" about his back issue. Initially told it was a muscle spasm, he was prescribed two sets of..

I've been receiving care at this medical practice for nearly two decades. Initially, I found the facility quite unsupportive and frustrating. However, significant improvements have occurred in..

The medical practice is clearly experiencing high demand, and when I called this morning at 8am, I was 30th in line after initially struggling to connect. Their callback system significantly reduces..

My child's scheduled appointment was at 9:20, and we've been waiting for almost an hour without being called. When I inquired with the front desk about the delay, they informed me that only one..

I contacted the medical practice first thing in the morning because my husband was experiencing post-hospital discharge issues. Within the same day, I received a telephone consultation at 3pm and a..

Solid recommendation, Dr. Clegg. Thanks for the advice. Barrie.

Getting an appointment here is a nightmare! The situation remains completely stagnant over the past 24 months. Online booking is non-existent, and you're limited to calling only on Wednesdays or..

After experiencing a previous miscarriage, I discovered I was pregnant again and scheduled a doctor's appointment. I was instructed to wait for a midwife to reach out, but after two weeks, I had..

I'm currently on long-term medication following a surgery that didn't go as planned, and my work takes me away frequently, making it hard to visit in person. I attempted to reorder my repeat..