JT

Jackie T. 3 years ago • From Google

Rating

Bad

Terrible service with zero compassion for patient

I called to schedule a consultation early in the morning and was left on hold for over half an hour before anyone answered. When I explained my situation and requested an appointment due to my severe discomfort, I was abruptly cut off and informed that no slots were available that day, with instructions to call back the following day for an emergency slot. The staff showed no understanding or sympathy when I became distressed about my condition, making me feel like an unwelcome nuisance for seeking medical assistance. Upon asking for guidance, I was curtly advised to contact 111 or visit urgent care. The surgery displayed a complete lack of compassion, care, or support. Fortunately, urgent care directed me to KMH immediately, where I was diagnosed with appendicitis. The urgent care and KMH provided exceptional service - perhaps Balderton surgery could learn from their approach to patient care. How ironic that a medical practice meant to support patients could be so dismissive and unhelpful.

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