City Road Medical Centre
RB
Rina B. one year ago • From Google
Bad
I arrived for a scheduled check-up appointment yesterday, and the initial interaction was already frustrating. The receptionist asked for my name twice and directed me to wait. Incredibly, I sat in the waiting room for 45 minutes until the nurse finished her shift at 5pm. When I inquired about the delay, the receptionist admitted she had mistakenly confused my name with another patient's. The absurd part? I was the only patient in the waiting area! Despite asking me to sit and having me right there in plain sight, she somehow managed to completely overlook my presence. I observed the nurse moving in and out of her room, clearly not overwhelmed with work, yet making no effort to see me before leaving. The level of unprofessionalism and disregard was astounding. To be completely ignored after scheduling an appointment is unacceptable. This experience was so appalling that I can confidently say I will never return to this incompetent medical practice. The service was beyond disappointing – it was a complete mockery of basic customer care.
Lawand M.