University Medical Group

Terrible Surgery

The worst part about this doctors surgery is the 8am battle for appointments, it's a stressful situation. It's you against everyone else who needs an appointment all calling at 8sm. If you do get through you have to go that day, so again very stressful trying to make arrangements. I had a foot injury that went up to the knee then onto the lower back then onto the neck which in total was agonising & instead of taking the totality of the problem I was told "which bit hurts the most." They were all, obviously linked, even as a layman I knew that much. I knew my neck injury was bad but they did everything they could to not get it scanned, which considering the neck is a very serious area not to be taken lightly, I was sent straight to Physio without investigating the cause and severity first, you don't want to be doing physio with an badly injured neck Obviously , the Physio just made it worse & I had to stop. Seeing the next GP and realising I was not going to get this taken with the seriousness it deserved made me break down in tears, as I had not been able to work or sleep because of the pain. The Doctor asked me what I wanted to happen & I replied I desperately needed a scan so we could see the extent of the damage & was told that he couldn't do that, so I was placed on a Consultant waiting list, that was September 2025 & i have heard nothing since. I tried to call the Reception to see if they could help find out what was happening to be told "once you are referred we have nothing to do with it" so no help at all. Therefore, I have made the decision to leave this surgery & try another in the hopes of better treatment. Personally, I would not recommend this surgery to anyone.