AC

Anji C. one year ago • From Google

Rating

Bad

Terrible surgery fails patients with poor service

The medical practice is completely inadequate. I've been battling an ear infection since 2020. My full-time job makes it incredibly difficult to secure an appointment. The only way to book is by calling at a precise time, then enduring a 30-minute queue, only to be told no slots are available. As a working professional, I can't repeatedly spend multiple days waiting on hold just to potentially schedule a consultation. The first two appointments I managed to get in four years were with a nurse who prescribed ineffective ear drops. When I finally consulted a doctor about a month ago, I was prescribed two treatments costing £20. These medications actually worsened my condition. Now my ear is bleeding, and despite attempting to book an appointment four times in the past two days, I remain unable to see a healthcare professional. As a taxpaying citizen who contributes to the NHS, I find this unacceptable. Essentially, I'm being charged substantial monthly fees for a service that is essentially non-existent!

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