Brook Medical Centre
FG
Farah G. 3 years ago • From Google
Bad
I've been a patient at this medical practice for years, and since I'm generally healthy, I rarely visit. Recently, I experienced sudden, intense back and shoulder pain. When I tried to book an appointment, they claimed no slots were available and directed me to call 111. A paramedic examined me, suggesting a muscle strain and prescribing painkillers. The next day, my condition dramatically worsened. I went to the surgery in considerable distress, hoping to see a doctor, but the receptionist flatly refused, again telling me to call 111 - which I had already done the previous evening. Left with no alternatives, I went to the emergency room. After waiting several hours, I was finally seen and diagnosed with pneumonia, requiring aggressive intravenous antibiotics. This medical practice is absolutely unacceptable. They should seriously consider shutting down if they cannot provide basic medical care. The receptionist's sole function seems to be turning patients away, repeatedly stating no appointments or doctors are available. Her attitude is unhelpful and potentially dangerous. I can confidently say you would receive more compassionate and competent healthcare in a developing country than at this surgery. Their complete lack of patient care is scandalous and a waste of taxpayer resources!!!!!
Ocean G.