Waterloo Medical Centre
CM
Claire M. 8 years ago • From Google
Bad
When I initially joined this surgery years ago, I had no issues and even provided a positive review... However, my perspective has drastically changed. Currently, I'm actively seeking alternative medical providers. The practice is extremely understaffed, which is absolutely unacceptable. Today, my son is unwell, and I've spent the entire day attempting to contact them, with the phone continuously ringing or engaged. During a recent visit, the reception staff were so overwhelmed they couldn't even answer incoming calls. They desperately need dedicated personnel just to manage telephone communications. Regarding the doctor, I've completely lost trust in their professional judgment. The physician diagnosed my son with a urinary infection and prescribed antibiotics without even collecting a urine sample. Sensing something was fundamentally wrong, my maternal instinct prompted me to take him to the emergency room. The hospital confirmed my concerns - he was admitted for several weeks after being diagnosed with Type 1 diabetes. They were astonished that the original doctor missed such obvious symptoms. Since this incident, I'm utterly skeptical of medical advice. My son is fortunate to be alive; the hospital staff explicitly stated the critical timing of my intervention. My advice to others: if you're uncertain about a doctor's diagnosis, seek a second opinion at the emergency room - it could potentially save your life.
Lynne F.