Central Medical Centre
D(
Daniel (. 3 years ago • From Google
Bad
Yesterday morning at 8, my wife rang the surgery seeking an appointment. After a 30-minute wait, she received a response stating someone would call her back later in the day. The afternoon passed without any callback, so she rang again and was assured she was on the list and would receive a return call. 5 PM, no call. 6 PM, no call. 7 PM, still no call. At 7:18 PM, she noticed a missed call from 7:17 PM. When she attempted to return the call, the switchboard was closed [the surgery had shut], despite their Tuesday closing time being 8 PM. The missed call occurred because the caller didn't allow the phone to ring long enough to connect properly. The phone was right beside us and never rang. They seemingly only allowed two rings on their end to register a call attempt, making no further effort to reach us. Regrettably, I'm forced to give one star - which they absolutely do not merit - only because Google requires a rating to post this comment. We subsequently contacted 111 without delay. My wife received an exceptional examination, with antibiotics promptly ordered online for collection. The entire experience was professional, stress-free, and we received a comprehensive written report. All accomplished within two and a half hours, after waiting 12 fruitless hours for a GP callback that never materialized. 111 deserves 5 stars and more, from start to finish.
Caro D.