Pinfold Medical Practice
TT
Tnsquid T. 2 years ago • From Google
Bad
The mismanagement of this GP surgery is absolutely absurd, and based on recent reviews, it seems most patients share this sentiment. After moving to Loughborough as a student with multiple health concerns, I've encountered nothing but frustration. In the 11 months I've been here, I've only successfully secured a GP appointment twice, despite attempting to book every other week. I consistently call with symptoms that are familiar to me, mild in nature but potentially serious if left untreated. The same receptionist invariably answers the phone, immediately informing me they're fully booked for the next month after hearing my symptoms. When I inquire about future appointments, she instructs me to call before 8am. Those early morning calls rarely get answered, and when they do, it's the same unhelpful response. In-person visits are equally futile, often accompanied by an irritated eye roll. Once, a younger staff member suggested using patient access, but I discovered the pharmacy had disabled GP appointment bookings on the app. I've recently learned my health conditions have significantly deteriorated during my time here, and I'm convinced the surgery's refusal to see me has directly contributed to this decline. What might have been manageable with basic tests and antibiotics could now require a transplant after my education concludes. Regardless of the extent of the surgery's role in my health deterioration, there's absolutely no justification for a receptionist to treat patients with such blatant disregard. I will be contacting my local MP to formally complain about this GP surgery and strongly advise anyone considering registering at Pinfold to seek care elsewhere, even if it means traveling to Leicester. The overwhelmingly negative experiences documented in other reviews strongly support this recommendation.
Nilesh S.