White House Surgery

Scheduling a doctor's visit here is incredibly frustrating. You're forced to phone precisely at 8:30 AM and then wait anxiously for them to return your call, even for standard, non-urgent..

Called the clinic and encountered a reception staff member who displayed a complete lack of empathy when I shared details about my son's severe mental health struggles. I explained how his..

Karen the nurse is absolutely fantastic. Yet, I'm increasingly skeptical about the availability of actual physicians!! It seems like an eternity since a general practitioner conducted a face-to-face..

I secured a telephone consultation on Friday after enduring severe hay fever for a week and experiencing breathing difficulties for three days. A female physician returned my call. It seemed she..

I attempted to schedule an appointment for my mother and called precisely at 8:30, only to be told they were completely booked for the day and at full capacity. When I questioned how this could be..

These services are completely ineffective, and their availability is non-existent when you actually require assistance. Their electronic consultation system is a complete failure, bordering on..

Utterly abysmal. It's become impossible to secure an appointment or connect with any staff member via telephone recently, and on the rare occasion you manage to reach reception, they are hostile,..

Quick and professional response through electronic communication consultation

During my recent appointment, which fortunately isn't a frequent occurrence, I initially felt nervous but ended up thoroughly satisfied. Following the guidance, I called at 8 o'clock and was..

Scheduling a doctor's appointment is challenging, requiring a morning call-back system even for routine visits, with patients needing to justify their medical needs to nurses. Some GPs prefer phone..

Terrible customer experience. The facility was completely booked for 72 hours, making it impossible to consult with a physician.

Exceptional personnel with a compassionate approach, delivering top-tier customer care across the board. Much appreciation.

Enjoyable establishment. Welcoming employees. Comfortable dining space. Limited to curbside parking, however.

The entire medical team, including front desk personnel, nursing staff, and physicians, were incredibly welcoming and supportive throughout my visit.

I contacted the medical office early today, shortly after 8 AM, requesting a physician's callback. Despite being 14th in line, my wait was remarkably brief, lasting just 10 minutes. The receptionist..

The healthcare professionals at The White House Surgery have been exceptional in supporting me through my medical challenges. Dr York, Sam, Janet Smith, and the entire reception staff deserve..

The front desk staff this morning were incredibly friendly and supportive. They assisted me in resolving my issue and took care of everything perfectly. I'm truly grateful to the reception team and..

Phoned early in the morning and received a prompt response shortly after. I'm puzzled by the negative feedback because the staff was incredibly supportive and kind. They prescribed my medication on..

Incompetent and condescending describes the receptionist handling appointment scheduling, who demonstrates a complete lack of comprehension when patients attempt to communicate. They consistently..

Completely Unacceptable medical care Absolutely zero assistance regarding my son's situation, with both the physicians and Royal Victoria Hospital shirking any accountability for addressing his..