Highwoods Surgery
Daniel C. 5 years ago • From Google
Bad
Terrible surgery turning away sick children
Where do I even begin? Consistently refusing service to infants under one year old. Completely uninterested. The receptionists are downright unpleasant - and I don't make that statement casually. They demonstrate zero competence. The practice might as well not exist. I'm not persuaded they actually see any patients. They brazenly claim they're in a 'transition period' on their reviews, yet these issues have persisted for three years based on patient feedback. Highwoods surgery seems perfectly comfortable maintaining their abysmal standards indefinitely. When an inevitable complaint emerges because a child couldn't access timely medical care and tragically dies, I'm certain the receptionist will again deflect responsibility, repeating her rehearsed line that she 'cannot offer what is not available'. Let me be crystal clear - you operate a medical practice with an established system. You have the capability to manage appointments, prioritize cases, determine urgency, and implement appropriate triage. You could implement a proper telephone queuing system. You could prioritize pediatric cases. You must be accountable for your choices. If a child dies due to this broken system, I want to emphasize without ambiguity: THE RESPONSIBILITY WILL BE ENTIRELY YOURS.
Every single time I was advised to contact them at 8 o'clock, they consistently failed to pick up the phone.
Highwoods Surgery
Aleisha S.
If I could assign this surgery the lowest possible rating, I absolutely would. The past three years have been an absolute nightmare. As a type 1 diabetic dependent on insulin for survival, their..
Highwoods Surgery
Michael W.
I recently utilized the services at Highwoods l, and regrettably, my encounter was deeply disappointing. The quality of care and professional conduct I experienced failed to meet even basic..
Highwoods Surgery
John B.
Over the recent months, dealing with a significant health issue has brought me to this medical practice frequently, and I must commend the front desk team. Their demeanor is consistently warm and..
Highwoods Surgery
Ana P.
As a bat care volunteer, I desperately needed a rabies vaccine. The process was incredibly frustrating - I had to make multiple calls since the nurse was never available, which was challenging given..
Highwoods Surgery
Sean F.
The employees are incredibly welcoming, and they've implemented improvements to their phone setup that have been really beneficial. Typically, scheduling an appointment is quite convenient when you..
Highwoods Surgery
Natalie M.
Medical procedures continue to advance. Admittedly, it's frustrating having to repeatedly dial in the morning to secure an appointment, but once you connect, the front desk staff are consistently..
Highwoods Surgery
Robin B.
We've been patients at this medical facility for an extended period. It's a top-notch practice where every staff member demonstrates exceptional understanding, professionalism, and competence. We..
Highwoods Surgery
Terry H.
I've been a patient at Highwoods surgery for over a decade, and my experience has been consistently excellent. Their morning phone lines open precisely at 8:00 am, and without fail, we've always..
Highwoods Surgery
Richard R.
My interactions with this medical practice have consistently been positive. The personnel have invariably demonstrated courtesy and professionalism. Dr Fadaly, in my assessment, stands out as an..
Highwoods Surgery
Jelena B.
Scheduling an appointment here is a nightmare...the physicians have repeatedly misdiagnosed my children despite my accurate suggestions, dismissing my concerns and telling me to stop researching..
Highwoods Surgery
just x.
The medical practice has consistently provided exceptional care for both myself and my loved ones. I am truly grateful for all their support and dedication to our health and well-being.
Highwoods Surgery
Marija F.
I'm awarding just 1 star because booking an appointment is practically impossible, requiring 191 attempts this morning just to connect. The receptionist was so irritated that she snapped at me,..
Highwoods Surgery
mracecomics m.
Since relocating to Highwoods 15 years back, I've consistently experienced exceptional care. The front desk staff are delightful and welcoming. The physicians are top-notch, and the nursing team is..
Highwoods Surgery
Caroline C.
My visit to Highwoods surgery was exceptional, with incredibly supportive staff and a truly outstanding physician who provided top-notch care.
Highwoods Surgery
Emilia E.
Getting a consultation here is incredibly challenging, and obtaining blood work for a comprehensive health assessment seems completely unfeasible.
Highwoods Surgery
Sarah W.
Negative reviews tend to dominate online platforms, but I must counter that with my personal experience. I've been a patient at this practice for approximately 25 years without any significant..
Highwoods Surgery
Brian H.
This medical office tends to be quite hectic, so be prepared for potential wait times and a bustling environment.
Highwoods Surgery
Cristina C.
The medical professionals have been exceptional and supportive, but the front desk personnel present significant communication challenges. Their phone lines and staffing are inadequate to handle..
Highwoods Surgery
Daniel H.
My spouse has been attempting to reach out repeatedly during the specific morning timeframes of 8-8:30 AM on Friday, Monday, and Tuesday this week, seeking to schedule an appointment, but has been..
Highwoods Surgery
carmen r.