MM

Michala M. 3 years ago • From Google

Rating

Bad

Terrible surgery with cruel and unhelpful staff

I'll just copy and paste what I sent to the practice below: To whom it may concern, (I would address the practice manager here but I actually have something to say regarding them as well and don't find them pleasant at all.)I want to formally document this complaint against The Market Surgery. Having been a lifelong patient at this surgery, I am utterly dismayed by the consistently poor treatment patients receive. From my personal experiences, the reception and dispensary staff handle patient interactions in an unacceptably unprofessional manner, especially considering how frequently the surgery closes for supposed "training" sessions. The staff's behavior is nothing short of appalling, and I have been repeatedly belittled, disregarded, and made to feel insignificant by nearly every staff member at reception and in the dispensary (with the sole exception of the blister pack administrator, who appears to be the only compassionate employee). Today, a dispensary staff member even went so far as to mockingly invite me to have the crisis team contact her after they had explicitly instructed her to dispense my critical medication, responding with a provocative "please do, please do get them to contact me" in a clearly demeaning tone. I am certain that the abysmal treatment from your staff could potentially drive vulnerable individuals to self-harm. Your fundamental purpose is to support and care for people, not to exacerbate their distress. The number of times your team has reduced me to tears, frustration, and emotional turmoil while simultaneously spreading misinformation is completely unacceptable. I fully intend to escalate this matter to NHS England. Healthcare professionals have a moral obligation to support and uplift patients. I am astounded that many of your staff seem entirely indifferent to patient welfare. While your automated messages request kindness towards staff, perhaps the staff should first learn to treat patients with basic human dignity. Regards

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