Market Surgery
Michala M. 3 years ago • From Google
Bad
Terrible surgery with cruel and unhelpful staff
I'll just copy and paste what I sent to the practice below: To whom it may concern, (I would address the practice manager here but I actually have something to say regarding them as well and don't find them pleasant at all.)I want to formally document this complaint against The Market Surgery. Having been a lifelong patient at this surgery, I am utterly dismayed by the consistently poor treatment patients receive. From my personal experiences, the reception and dispensary staff handle patient interactions in an unacceptably unprofessional manner, especially considering how frequently the surgery closes for supposed "training" sessions. The staff's behavior is nothing short of appalling, and I have been repeatedly belittled, disregarded, and made to feel insignificant by nearly every staff member at reception and in the dispensary (with the sole exception of the blister pack administrator, who appears to be the only compassionate employee). Today, a dispensary staff member even went so far as to mockingly invite me to have the crisis team contact her after they had explicitly instructed her to dispense my critical medication, responding with a provocative "please do, please do get them to contact me" in a clearly demeaning tone. I am certain that the abysmal treatment from your staff could potentially drive vulnerable individuals to self-harm. Your fundamental purpose is to support and care for people, not to exacerbate their distress. The number of times your team has reduced me to tears, frustration, and emotional turmoil while simultaneously spreading misinformation is completely unacceptable. I fully intend to escalate this matter to NHS England. Healthcare professionals have a moral obligation to support and uplift patients. I am astounded that many of your staff seem entirely indifferent to patient welfare. While your automated messages request kindness towards staff, perhaps the staff should first learn to treat patients with basic human dignity. Regards
Throughout my half-decade as a member, I've consistently experienced their top-notch service and highly competent approach.
Market Surgery
Richard R.
Welcoming personnel with a helpful demeanor, and a user-friendly online platform that makes navigation a breeze.
Market Surgery
Raymo S.
Compassionate medical staff who go above and beyond to provide excellent care and support.
Market Surgery
Jadie H.
I've encountered nothing but disrespectful front desk personnel. Scheduling an appointment seems impossible. I'm abandoning this medical practice due to their substandard care. I filed a complaint,..
Market Surgery
David W.
Absolutely appalling customer service with staff displaying the most disrespectful and unprofessional behavior imaginable.
Market Surgery
Ian L.
Received exceptional assistance at the dispensary today. The staff member—I believe her name is Tracey—went above and beyond to resolve my complicated situation. Her dedication and effort were truly..
Market Surgery
Estelle W.
This medical office has consistently been extremely supportive and responsive to my needs.
Market Surgery
Bela P.
The customer service here is absolutely terrible. The front desk staff consistently display unprofessional attitudes and provide inaccurate details. Their level of care fluctuates wildly from one..
Market Surgery
Little G.
I arrived for a scheduled health screening, which was unexpectedly called off without any communication, essentially rendering my trip pointless. While I understand that errors are part of being..
Market Surgery
lindy h.
Exceptional customer support, with Luke at the front desk consistently responsive and Lucy providing a swift, thorough health assessment that addressed both our needs perfectly. Highly appreciate..
Market Surgery
philip a.
As is typical, securing an appointment with this organization is impossible. I attempted to book an advance slot three days prior to my return from work, but they flatly refused, insisting I must..
Market Surgery
Helen J.
Utterly frustrating experience dealing with this surgical practice. Booking an appointment is nearly impossible, and when you finally get through, you're left waiting on hold for 20 minutes, only to..
Market Surgery
Jem H.
Competent and reliable service provider.
Market Surgery
Sheila (.
Signing up with the Market Surgery was undoubtedly our smartest decision. Despite facing some difficult times, we've been incredibly supported throughout. The staff have been absolutely wonderful..
Market Surgery
Tracy B.
I count myself truly fortunate to have such a remarkable neighborhood medical center. The clinic facilities are consistently pristine and well-maintained. The administrative team and healthcare..
Market Surgery
Clarissa B.
During my vacation in Norfolk, I unexpectedly needed medical attention due to feeling poorly. The Market Surgery was incredibly responsive, quickly adding me to their system and connecting me with a..
Market Surgery
Lauren S.
The front desk employees were incredibly discourteous and disrespectful. Their behavior was completely unacceptable, and I will be filing an official grievance about their appalling conduct.
Market Surgery
Dianne W.
I am incredibly thankful that my family relies on The Market Surgery for our healthcare needs. Over the recent years, we've experienced exceptional treatment, even amid the NHS challenges and what..
Market Surgery
Michala M.
I'll just copy and paste what I sent to the practice below: To whom it may concern, (I would address the practice manager here but I actually have something to say regarding them as well and don't..
Market Surgery
Jacki S.
The most abysmal general practitioner service I've ever encountered. Patients are frequently disregarded, even when battling numerous health challenges beyond their control, such as inherited or..
Market Surgery
Christopher B.