Esplanade Surgery
EH
Emma H. 3 years ago • From Google
Bad
I departed from the Esplanade Surgery feeling frustrated by multiple medication-related mistakes. Sadly, my father remained under their care, with a GP dismissing his condition as merely a cyst through supposed "X-ray vision" and declining an urgent referral. He received a scan appointment for 21st July, approximately 5 weeks after his initial consultation. Worried about the lengthy wait, I contacted St Mary's, who placed him on a cancellation list and advised me to request an urgent referral from the GP. After enduring extremely unhelpful receptionists, they promised to consult the GP and return my call - predictably, no callback occurred. Fortunately, he managed a cancellation scan, though they couldn't definitively confirm it was a cyst and would refer back to the GP for further investigation. He received a blood test call the following day, and a biopsy appointment the day after. Had the GP performed her duties professionally instead of making an uninformed guess, he would have been seen much more promptly. The Esplanade Surgery is a deeply disappointing medical practice with discourteous staff and incompetent physicians.
Sarah S.