DG

Dominic G. 8 months ago • From Google

Rating

Bad

Terrible surgery with frustrating and unreliable service

Previously, this surgery was excellent. In-person doctor consultations were standard, and appointment wait times were acceptable. Currently, I'm frequently facing a three-week delay for telephone consultations with my regular physician. Multiple text reminders are sent, often followed by a day-of message changing the appointment time. The service has become unreliable and inconsistent. Update: Downgrading to 1* as the service has deteriorated even further. The administrative staff are incredibly unhelpful, unable to provide requested information and seemingly ignorant of basic queries. They demand in-person proof of address verification while being unable to comprehend that our mailbox is consistently targeted by local drug addicts. Due to their administrative errors, I was removed from the NHS list when they sent documents to the wrong address, forcing me to pursue a private ADHD diagnosis at significant personal expense. Now that I've completed this process and obtained a professional psychological assessment, they are inexplicably refusing to acknowledge the letter. The situation is utterly infuriating and unacceptable. My doctor remains the sole bright spot in this otherwise dysfunctional practice. The administrative team needs significant improvement. Their incompetence directly impacts patient healthcare, which is unforgivable.

Other reviews for Central Surgery