Central Surgery
Dominic G. one year ago • From Google
Bad
Terrible surgery with frustrating and unreliable service
Previously, this surgery was excellent. In-person doctor consultations were standard, and appointment wait times were acceptable. Currently, I'm frequently facing a three-week delay for telephone consultations with my regular physician. Multiple text reminders are sent, often followed by a day-of message changing the appointment time. The service has become unreliable and inconsistent. Update: Downgrading to 1* as the service has deteriorated even further. The administrative staff are incredibly unhelpful, unable to provide requested information and seemingly ignorant of basic queries. They demand in-person proof of address verification while being unable to comprehend that our mailbox is consistently targeted by local drug addicts. Due to their administrative errors, I was removed from the NHS list when they sent documents to the wrong address, forcing me to pursue a private ADHD diagnosis at significant personal expense. Now that I've completed this process and obtained a professional psychological assessment, they are inexplicably refusing to acknowledge the letter. The situation is utterly infuriating and unacceptable. My doctor remains the sole bright spot in this otherwise dysfunctional practice. The administrative team needs significant improvement. Their incompetence directly impacts patient healthcare, which is unforgivable.
I want to express my heartfelt gratitude to the incredible receptionists, staff members, and doctors who are truly exceptional in every way. You are all simply outstanding and have made my..
Central Surgery
David C.
Getting a doctor's appointment can be challenging, with limited availability in the coming weeks, though they do provide some telehealth consultations. Regrettably, they failed to initiate the..
Central Surgery
Georgina A.
The reception team is consistently courteous and eager to assist, and the doctors are equally impressive - compassionate and always available. This medical practice is truly exceptional. During the..
Central Surgery
Amy N.
Absolutely the most terrible surgical experience I've ever encountered. Steer clear of this facility at all costs, or you'll deeply rue your decision.
Central Surgery
carl o.
It's deeply concerning how a medical practice claiming to be 'compassionate and competent' can disregard fundamental healthcare protocols, unless financial gain is the primary motivation. Perhaps..
Central Surgery
attilio p.
Despite my usual discomfort with medical injections, the nurse Neda made the experience much more pleasant. Central Surgery provided excellent care and service today.
Central Surgery
Miranda P.
The staff at the front desk consistently demonstrate exceptional warmth and are always eager to assist me with a welcoming demeanor.
Central Surgery
Megan J.
I am absolutely astounded after my second disastrous encounter with the GPs at this medical practice. Initially, I brought my son in for a sore heel, and they dismissively claimed he wasn't active..
Central Surgery
Lou C.
I'm truly appreciative of my choice to be a patient at Central Surgery. The entire team consistently demonstrates exceptional warmth and a genuine commitment to providing assistance whenever..
Central Surgery
Eleanor F.
Central Surgery is an absolute gem of a medical practice. Every single staff member, from the front desk to the nursing team and physicians, consistently demonstrates warmth, professionalism, and..
Central Surgery
Isabela H.
I'm deeply frustrated with the service I encountered while trying to schedule an appointment via telephone today at 2:04 pm on June 10th. After enduring an almost 20-minute wait in the call queue, I..
Central Surgery
Mike N.
Welcoming employees, clear signage throughout. Simple to find your way around or seek guidance if needed.
Central Surgery
Smolder S.
This medical practice offers a great setup with an in-house Paydens pharmacy, making prescriptions super convenient. The parking area is spacious and easily accessible. What really stands out is the..
Central Surgery
Sami R.
I visited the practice today to complete my registration, but was met with discourteous front desk staff who were more engaged in conversation with each other than attending to my needs. Their..
Central Surgery
QMC C.
Simply browse through the comments, and you'll understand... utterly disrespectful, with potential extremists on staff. The reception personnel are entirely delusional, conceited, and..
Central Surgery
Rick L.
Having been a long-standing patient of central surgery, I've witnessed their evolution from a modest clinic on Ewell road to their current status. Securing an appointment within your desired..
Central Surgery
Ciaran R.
The staff here provide a welcoming and remarkably streamlined experience. The front desk personnel consistently demonstrate courtesy and support, maintaining their composure even during high-stress..
Central Surgery
Anonymouse
Surgery needs to improve follow up on referral information and communication regarding prescriptions. The current system leaves patients without medication and worried.
Central Surgery
marek p.
Excellent procedure. Incredibly swift and competent.
Central Surgery
SAM L.
I visit the central surgery multiple times weekly to consult with Nurse Neda. She consistently demonstrates professionalism and warmth, carefully walking me through each new dressing and explaining..
Central Surgery
Chaeah J.