Queens Road Surgery

abysmal customer service phone system, spent 40 minutes without moving an inch in the queue. attempted calling again later, encountered identical frustrating situation. it genuinely seems like..

I signed up with this medical practice and booked my initial appointment. I was informed the physician would return my call sometime during the day! By 2pm, I discovered the clinic was shut from..

The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..

Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..

The service is utterly pointless. Despite rarely needing to use it due to having insurance, each interaction reinforces how dysfunctional the NHS has become. During a critical maternity follow-up,..

The IT and administrative team have been exceptionally supportive throughout the procedure of linking my account to their new application (Evergreen) used for submitting medical-related inquiries.

Dialed precisely at 8am on April 18th and managed to be 3rd in line almost instantly after the phone lines became active! I've now been waiting on hold for 32 minutes, and I'm increasingly..

Top-notch medical practice that truly stands out. The front desk team is incredibly welcoming, and Maisey is particularly outstanding in her commitment to patient care. The physicians are equally..

The reception staff are excellent, but the clinical care falls short - my encounters over the past twelve months have been inconsistent and generally unsatisfactory. Notable low points include a GP..

I am utterly frustrated with Queens Road Surgery. Attempting to schedule an appointment via the Evergreen app proved futile, and when I resorted to calling, I endured an excruciating wait of over an..

Previously, the reception staff were fantastic, but currently, one particular employee is incredibly discourteous and completely unhelpful. Whenever we attempt to schedule an appointment, she..

The service quality is extremely disappointing. The administrative staff consistently attempt to push patients out at every opportunity - during my ongoing medical tests, each time a result comes..

This medical practice is arguably the most frustrating I've encountered. Their customer service is abysmal. Calling at 8 AM already means being behind over 30 people in the queue. Even when they..

Brief hold time before connecting with exceptionally welcoming front desk personnel, who successfully scheduled a follow-up conversation for the following day.

I'm certain this medical practice lacks any general practitioners. They've eliminated their GP staff ages ago and recruited a group of inexperienced youngsters whose sole purpose seems to be..

Utterly frustrated and upset. As a full-time professional, securing a medical appointment at this practice seems impossible. Even when facing serious health concerns, I'm left struggling. Their app..

I'd like to express my gratitude to Hafsa from QRS and acknowledge my initial nervousness during our phone conversation, which led me to doubt the information she shared. Ultimately, every detail..

My visit today was outstanding. Dr. Shabbir demonstrated remarkable compassion and expertise, engaging with my daughter in an incredibly gentle and empathetic manner. Her demeanor put us at ease,..

Updated review November 2024: After discontinuing their online consultation and prescription platform through DR iQ, this medical practice has become completely ineffective. Securing a prescription..

I used Dr. IQ this morning and it recommended scheduling an in-person consultation. I called the practice and was second in line, which seemed promising. However, after waiting 30 minutes, I was..