Hazeldene Medical Centre
BB
Bigred0818 B. 7 years ago • From Google
Bad
The medical practice is a complete disaster, starting with their absurd and incompetent appointment scheduling. The morning booking process is a nightmare - you must call precisely at 8am, only to be placed on hold, and by 8:20am, all daily slots are already exhausted. If you're still waiting on the line at that point, you're out of luck and must attempt again the next day. It's astonishing that despite numerous complaints about this monumentally ineffective booking system, the surgery makes no effort to improve. Appointments are virtually never available outside standard working hours, forcing patients to repeatedly take time off work - an incredibly inconvenient situation, especially when multiple consultations are required. Each GP interaction leaves me feeling they've done the absolute minimum, merely checking off bureaucratic boxes before rushing me out. I consistently feel unheard and unconvinced that they genuinely comprehend my medical concerns. The reception staff are inconsistent - occasionally helpful, but often as disappointing as the doctors themselves. My recommendation is simple: steer clear of this surgery entirely. As I have done, seek out a more competent medical practice.
Nichola J.