Sandy Lane Surgery
Trixie T. 5 years ago • From Google
Bad
Terrible surgery with poor patient care and communication
My surgical practice experience has been far from satisfactory. They consistently make errors with my prescription, including missing items, misplacing documents, and providing incorrect medication dosages. Several doctors at the practice appear unhelpful, often interrupting patients and rushing consultations due to being behind schedule. One receptionist, in particular, demonstrates a notably discourteous attitude. I endured a 50-minute wait to see the doctor, and no apology was offered for the extended delay. Ironically, they are unforgiving if patients arrive late. I absolutely cannot recommend this surgery. Their complaint management is deplorable. The practice manager's response to feedback was a dismissive, non-committal "sorry you feel that way" approach. What I find most alarming is their complete lack of communication regarding test results. Their excuse of being busy is unacceptable - other surgeries consistently send letters, make calls, or send texts. Patient care should always be the priority, and they seem incapable of managing their workload effectively. It's deeply concerning to imagine potentially receiving critical medical news through such an incompetent system. The reception team shows some promise but needs significant improvement in accuracy and professionalism.
Absolute worst establishment ever. The female staff answering phone calls are incredibly discourteous and provide zero assistance. If you're contemplating visiting this place, you'd honestly be much..
Sandy Lane Surgery
Jodie B.
The reception manager's conduct was utterly unacceptable. She made exaggerated facial expressions behind her staff's backs, which I found ironically amusing for someone in a professional role. After..
Sandy Lane Surgery
candyflossbike c.
Reaching reception has become an almost impossible task, and even when contact is made, appointment availability seems non-existent. I'm currently trapped in a 42-minute phone limbo, with absolute..
Sandy Lane Surgery
Lorna O.
I'm utterly disgusted by the abysmal treatment I've received from the current medical staff over the past half-year. Not a single one of them exhibits genuine concern or maintains even a basic..
Sandy Lane Surgery
Vlad N.
A complete mockery, typical of every general practitioner's office. My wife has been suffering from excruciating back pain for a week, yet she can't even secure a simple phone consultation to obtain..
Sandy Lane Surgery
Ian C.
It's the end of June and I requested an appointment, only to be given a slot on the 22nd of July - completely unacceptable. After contributing to the system for more than half a century, I'm being..
Sandy Lane Surgery
Jenny F.
Dr. Sapna Aggarwal is a fantastic physician. She attentively heard my concerns and promptly initiated steps to address my medical issue. This isn't the first time she has provided me with..
Sandy Lane Surgery
Craig C.
This pharmacy is an absolute disaster, constantly causing frustration and inconvenience!
Sandy Lane Surgery
Ellie J.
I want to express my heartfelt gratitude to Dr. C. Pocket for his exceptional care over the past few months. Whenever I've had worries or medical concerns, he has consistently been available and..
Sandy Lane Surgery
Deborah B.
I'm truly relieved to have found a medical practice with compassionate, top-notch physicians and welcoming front desk personnel. Their appointment scheduling is exceptional, allowing me to secure a..
Sandy Lane Surgery
Kimberley s.
They seem great when interacting with children and are consistently polite, but their scheduling is unreliable. I set up an appointment for 2pm today, and they haven't even reached out to confirm or..
Sandy Lane Surgery
Trace T.
The Occupational Therapy professionals are absolutely outstanding and provide exceptional care and support.
Sandy Lane Surgery
sid w.
Absolutely unacceptable treatment, spent over an hour waiting only to be informed that no appointments were available and I'd be offered a telephone consultation with a temporary physician in three..
Sandy Lane Surgery
Helen B.
I'd like to express my heartfelt gratitude to the incredible reception and nursing team who supported me today. Their level of care was truly exceptional and went far beyond expectations. A..
Sandy Lane Surgery
BERNADETTE S.
Utterly disgraceful treatment. Scheduling an appointment is impossible. Despite being a long-time patient for over a decade, I'm completely fed up. Moving my healthcare elsewhere. The single star..
Sandy Lane Surgery
Harry H.
Endured an excruciatingly long wait just to receive a single phone call Completely botched my medication orders
Sandy Lane Surgery
Michael M.
The medical staff typically manage to assist the majority of patients, and with the elimination of their previous callback procedure, it's now more convenient to connect with someone almost..
Sandy Lane Surgery
Mary G.
I went to an appointment today at horsefair, and the woman who answered the phone from sandy lane was absolutely horrible to me. Her behavior was completely unacceptable, and I'm grateful I don't..
Sandy Lane Surgery
James G.
Absolutely impossible to reach anyone—the receptionist seems to have permanently disconnected their phone line! These doctors are utterly incompetent, and I'm convinced they're squandering precious..
Sandy Lane Surgery
Caroline K.
The booking process with reception was exceptional and personalized. Dr. Kevin Uzoma stepped in to see me when another doctor was occupied, which minimized my waiting time. He demonstrated..
Sandy Lane Surgery
rich H.