TT

Trixie T. 5 years ago • From Google

Rating

Bad

Terrible surgery with poor patient care and communication

My surgical practice experience has been far from satisfactory. They consistently make errors with my prescription, including missing items, misplacing documents, and providing incorrect medication dosages. Several doctors at the practice appear unhelpful, often interrupting patients and rushing consultations due to being behind schedule. One receptionist, in particular, demonstrates a notably discourteous attitude. I endured a 50-minute wait to see the doctor, and no apology was offered for the extended delay. Ironically, they are unforgiving if patients arrive late. I absolutely cannot recommend this surgery. Their complaint management is deplorable. The practice manager's response to feedback was a dismissive, non-committal "sorry you feel that way" approach. What I find most alarming is their complete lack of communication regarding test results. Their excuse of being busy is unacceptable - other surgeries consistently send letters, make calls, or send texts. Patient care should always be the priority, and they seem incapable of managing their workload effectively. It's deeply concerning to imagine potentially receiving critical medical news through such an incompetent system. The reception team shows some promise but needs significant improvement in accuracy and professionalism.

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