The Tollesbury Practice
VS
Victoria S. one year ago • From Google
Bad
I am utterly terrified of contacting this medical practice, already experiencing intense anxiety and panic before even attempting to connect. My health is currently fragile, like many others, yet the receptionists seem determined to obstruct any chance of receiving essential medical assistance. When calling, there's a complete absence of empathy or willingness to help. A particular female staff member consistently interrupts me, becomes sarcastic if I dare to speak up, and swiftly cuts me off with an almost authoritarian attitude. The surgery then shockingly attempts to blame patients for these communication failures. Perhaps they could demonstrate basic human compassion towards individuals who are unwell and desperately seeking medical support, instead of the cold, dismissive, and intimidating approach I consistently encounter. I'm now convinced they'll likely send a discharge letter in response to my honest feedback. If they do, I'm prepared to escalate this matter, given their persistent reluctance to address my ongoing medical concerns and their years of ignorant, careless handling of my health issues. Even attempting to inquire about a simple glucose tolerance test resulted in an interaction with a receptionist named Clare, who abruptly told me to consult Google and sarcastically questioned whether I actually have diabetes - completely missing the point of seeking preliminary testing. This represents yet another example of the appalling treatment I've experienced from this practice's staff. Regrettably, exploring alternative medical practices seems impossible, and my current health condition prevents me from repeatedly re-registering. My potential diagnoses have been repeatedly delayed due to their systemic negligence and profound lack of patient care.
Crystal L.