JN

Julie N. 3 years ago • From Google

Rating

Bad

Terrible surgery with rude and unhelpful staff

I returned to this medical practice today, Monday, March 13th, and was once again confronted with subpar service. The receptionist displayed an aggressive and completely unhelpful demeanor. Without justification, she demanded that I remove my face mask. She exhibited absolutely no concern for my medical condition. It is evident that the practice's management has no commitment to delivering quality customer service, as demonstrated by the staff they continue to retain. During my first visit to this surgery in years, I had already heard numerous negative accounts from neighbors who frequently use the facility about their extremely poor service. My experience confirmed these reports, as the receptionist was barely capable of addressing even the most basic inquiries about a sample I needed to be tested. Her lack of customer service skills was glaringly apparent. This is certainly not a promising situation. I will be actively seeking to change my medical practice, as I cannot tolerate potential months of delays for fundamental medical requirements.

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