Riverside Surgery
Mohammed A. 4 years ago • From Google
Bad
Terrible surgery with rude staff and poor service
I'm only awarding 1 star because there's no option for zero, which is what this place truly deserves. This medical practice used to be excellent, in my opinion, approximately 40+ years ago. However, over time, all the competent GPs and staff have departed, leaving behind employees who are utterly incompetent. The receptionists are shockingly discourteous beyond belief. I attempted to contact the surgery about my child's repeat prescription, which I've been waiting on for over two weeks. After navigating the automated system and waiting nearly an hour, the receptionist answered by asking if this was an emergency. Why would I call my GP's office during an actual emergency? I would undoubtedly dial 999 instead. As I tried explaining my situation - such as my child's urgent psoriasis/eczema condition and having run out of medication - she continuously interrupted and ultimately hung up on me. Her behavior was unprofessional and infantilizing, treating me like a misbehaving child rather than a concerned parent. I haven't visited this surgery for medical consultations in ages, and based on this experience, I'm terrified to imagine how I'd be treated if I required actual medical attention. Without question, this is the most abysmal medical practice in the HP11/12 area. Potential patients should steer clear at all costs!
Dr. Sarah Khan is truly exceptional. Her compassionate and understanding nature is remarkable. The nursing staff are consistently welcoming and non-critical. I switched to this medical practice..
Riverside Surgery
Amanda H.
Always had a great experience with their service, and the staff is consistently friendly and supportive x
Riverside Surgery
Kasia S.
The staff consistently demonstrate exceptional support and warmth. The front desk personnel are remarkably accommodating and welcoming. Dr Rogers undoubtedly stands out as the most outstanding..
Riverside Surgery
Chris S.
I visited the clinic on Tuesday, August 30th, and received exceptional care. Dr. Hamid provided a comprehensive explanation of Achilles tendinitis and offered valuable guidance on managing the..
Riverside Surgery
Ziby S.
The receptionist was incredibly unprofessional - I described my full range of symptoms, including severe mobility issues, and she dismissively claimed they couldn't treat a "cold" while clearly..
Riverside Surgery
Natalie A.
Recently became a patient at this medical practice, and I must say, their approach to scheduling appointments is incredibly frustrating. Whenever I attempt to contact them, they seem to conjure up..
Riverside Surgery
Anna S.
I've been receiving care at this medical practice since 2014 and have consistently had a positive experience. When I contact them in the morning, I quickly receive a return call from a physician,..
Riverside Surgery
vee j.
I had an incredible interaction with a nurse, Emily I believe, during my first depo injection. She was incredibly detailed in discussing the potential benefits and drawbacks, and her level of care..
Riverside Surgery
Tom H.
Bureaucratic nightmare. Wasted over an hour in a phone queue (crawling 10 spots), only to be told to call back in the morning for a callback. Their suggestion to complete an online form after 18:30..
Riverside Surgery
Stephanie F.
Unhelpful employees who interrupt constantly, speak down to customers, and display an arrogant attitude that makes communication impossible.
Riverside Surgery
Amy V.
Edit: The website's interface has been updated to inform patients about the necessity of bringing a printed form, and they now provide online registration, which seems like a convenient improvement...
Riverside Surgery
A M.
My urgent medical visit to this doctor's practice was incredibly frustrating. The front desk staff were notably insensitive and displayed zero compassion. They completely neglected to communicate in..
Riverside Surgery
Dani A.
Staff at the front desk act like they're doing you a massive favor, treating guests with total disrespect and an unbearable attitude!
Riverside Surgery
Ricci b.
Absolutely unacceptable! The front desk staff are incredibly unprofessional. Behaving as if they have medical expertise. She brazenly claimed my symptoms weren't serious enough to warrant a..
Riverside Surgery
punisherfitness p.
I've been attempting to reach them continuously for five solid hours since this morning, and they're completely unresponsive. What kind of operation are they even running?
Riverside Surgery
A B.
The ongoing pandemic-related closures are absurdly unjustified. The harsh reality is that these measures are creating immense strain on hospital systems. During my recent emergency room visit at..
Riverside Surgery
Akhil U.
I arrived at Riverside Surgery today around 11:47 AM seeking to register as a new patient, primarily due to ongoing mental health challenges. My current circumstances are complex, having recently..
Riverside Surgery
Janice B.
I transitioned to this medical practice around 8 years back, having been loyal to my previous healthcare providers for over two decades. I harbored initial reservations about switching to this..
Riverside Surgery
Amjid H.
The medical professionals are exceptional, but the reception staff are a completely different story - akin to dealing with a pack of aggressive, snarling animals; discourteous, obstructive, and..
Riverside Surgery
Lizzy B.
Over recent months, the entire team at Riverside, including administrative staff and doctors, have provided exceptional assistance to me and my loved ones. Whenever I've reached out to consult with..
Riverside Surgery
Marie N.