HA

Hash A. one year ago • From Google

Rating

Bad

Terrible surgery with rude staff and zero help

AVOID; One of the most poorly run medical practices I have ever encountered, with endless phone wait times and receptionists displaying a lack of professionalism and an unwarranted sense of importance, particularly the Indian woman with dyed hair who provides incredibly disrespectful responses to even the simplest inquiries. Constant false promises of return calls and follow-ups regarding appointments, with their online system being completely unreliable and prone to technical issues. When attempting to report problems, patients are immediately blamed and told everything is working fine for others, only responding effectively when threatened with escalation. Incompetent reception staff and a fundamentally mismanaged clinic - steer clear at all costs. I'm thrilled to be leaving this practice due to their appalling, discourteous treatment of patients. With the exception of Al-Qazi, Kosar, and the excellent blood test technician, the majority of staff desperately need training in basic customer service and compassionate patient care.

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