JD

Josh D. 4 years ago • From Google

Rating

Bad

Terrible surgery with unhelpful receptionists

This surgery is absolutely the WORST I've encountered, with the most incompetent receptionists imaginable. They consistently fail to answer phone calls, instead subjecting patients to endless recordings about COVID, vaccination policies, and restrictions. Their automated system leaves you on hold, then typically disconnects, forcing multiple attempts to communicate. Their approach seems designed to discourage patient interaction, with a clear disinterest in actual customer service. While the doctors and nurses appear competent and professional, the front desk staff create an insurmountable barrier to accessing healthcare. Their attitude is shockingly self-centered, prioritizing their own convenience over patient needs. After four consecutive failed attempts to reach anyone, I'm definitively switching medical practices. The receptionists' toxic demeanor and complete lack of patient care make this surgery utterly unacceptable, despite the quality of medical professionals working there.

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