JT

Jon T. 2 years ago • From Google

Rating

Bad

Terrible surgery with unhelpful staff

The way this medical practice handles patients is absolutely reprehensible - it's hands down the most terrible healthcare provider I've ever encountered. Booking an appointment seems impossible, even when calling the moment the phone lines open. Recently, I attempted to schedule a consultation for an alarming rash spreading across both legs, but the receptionist refused and redirected me to a pharmacist, claiming they could refer me back to the GP if antibiotics were necessary. At the pharmacy, I endured a 20-minute wait before seeing anyone. The pharmacist barely glanced at my legs, dismissively declaring them to be insect bites and recommending over-the-counter antihistamines (which she conveniently tried to sell me). When I requested a GP referral, she flatly refused, citing no available appointments, and suggested I visit the walk-in centre instead. Thankfully, the walk-in centre was a complete 180 from this incompetent surgery. The professional and compassionate nurses saw me within 15 minutes, quickly diagnosing folliculitis and emphasizing the need for immediate treatment. I've now been prescribed a week's course of antibiotics - entirely despite this shockingly negligent medical practice.

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