Wye Valley Surgery
Ajai J. 2 years ago • From Google
Bad
Terrible surgery with zero care and compassion
NHS should thoroughly investigate and potentially close this surgery due to potential life-threatening risks. The most discourteous, unrepentant receptionist staff work at this Surgery, displaying an absolute absence of the fundamental compassion required for such a sensitive role. A month ago, I contacted them urgently for a blood test as my symptoms were deteriorating. The reception staff demonstrated complete indifference and zero human consideration, curtly instructing me to check my phone for a link within five minutes to book an appointment through their portal. I booked an online slot, with the next available appointment a month away. Today, I'm at the hospital, and they've informed me that the GP hasn't submitted my REFERRAL, rendering the test impossible. I've taken a day off work and paid for a full day of childcare for this appointment. The hospital staff were incredibly supportive and attempted to contact the GP to obtain the necessary details. After 30 minutes on hold, another hostile receptionist appeared, implying the entire situation was my fault and insisting I must speak with another GP representative in a week before they'll even consider processing another referral. They've now squandered taxpayer funds with questionable hospital appointments and caused me significant financial loss through work absence and childcare expenses. The most infuriating aspect is the receptionist's attitude of blaming me entirely. I suspect she might be responsible for the initial poorly managed hospital appointment that wasted everyone's time and resources. Steer clear of this establishment at all costs.
The pharmacy abruptly terminated my recurring prescription without warning. The medical professionals here are severely lacking, with many seeming completely incompetent. I'm still in limbo waiting..
Wye Valley Surgery
P P.
Terrible experience... I rang early at 8:30am and was initially optimistic about being third in line, but it still took an exhausting 28 minutes to connect. When I finally reached a receptionist to..
Wye Valley Surgery
Jeanie C.
I consistently appreciate this procedure and was highly supportive, but I'm puzzled why I'm being directed to your website when I'm unable to accomplish anything there since you don't provide the..
Wye Valley Surgery
Soukaina T.
Absolutely horrendous! I'm completely speechless! They don't even deserve the single star I'm giving them! Their customer service is a nightmare - you're forced to wait over an hour on the phone,..
Wye Valley Surgery
Melanie J.
Avoid picking up any calls from this company at all costs.
Wye Valley Surgery
Daniel P.
I've encountered the most terrible GP practice imaginable. Following a life-threatening surgical procedure, I've been attempting to secure an appointment for a week with zero success. I've submitted..
Wye Valley Surgery
Sourav S.
I spent over an hour trying to schedule a doctor's appointment, but was unsuccessful. The prolonged wait has left me in excruciating discomfort.
Wye Valley Surgery
Khya K.
Scheduling a pre-booked appointment seems impossible here. You're limited to same-day slots, and even then, you'll spend over an hour on hold. I've experienced being disconnected twice after lengthy..
Wye Valley Surgery
Hobby D.
Terrible management, completely unreliable. They consistently fail to schedule appointments and when you finally get through on the phone, they abruptly disconnect the call, forcing you to restart..
Wye Valley Surgery
Lorraine D.
Can't get through to anyone at this company! Stuck listening to endless hold music, and after four attempts and more than an hour of waiting, I was abruptly disconnected. Absolutely unacceptable..
Wye Valley Surgery
Mohammed I.
Incompetent medical practice with unprofessional staff who are misleading and unreliable. This clinic operates like amateurs and should be shut down immediately.
Wye Valley Surgery
Aliona I.
I went to see my physician recently regarding some skin marks on my abdomen. Despite maintaining excellent personal hygiene, the doctor immediately diagnosed me with a fungal infection without..
Wye Valley Surgery
Imi R.
Stay away from this establishment. I endured a grueling 90-minute wait on hold, only to have them abruptly terminate the call—a frustrating experience that has occurred multiple times previously...
Wye Valley Surgery
Hassan o.
Completely Worthless Front Desk Personnel If the rating system allowed for a zero-star review, I'd select it without hesitation. The front desk team at this medical practice are stunningly..
Wye Valley Surgery
gary b.
Completely revolting - nobody picks up the phone, and I'm left wondering what on earth they're doing. This medical practice is utterly worthless, hands down the most incompetent clinic I've ever..
Wye Valley Surgery
L W.
Scheduling an appointment here is impossible. I'm constantly stuck waiting on hold, with one instance stretching to 45 minutes before the call abruptly disconnected, forcing me to restart the entire..
Wye Valley Surgery
Anonymous A.
Absolutely dreadful medical facility, attempted to secure an urgent consultation right as their office opened, but was immediately met with constantly engaged phone lines. Spent approximately sixty..
Wye Valley Surgery
Carina G.
I'm utterly stunned by how terrible their service is, having been stuck in the queue for nearly an hour just trying to secure a doctor's appointment. It's absolutely clear they desperately need to..
Wye Valley Surgery
Linda L.
The medical practice was utterly disappointing and seemingly indifferent. Attempting to secure an appointment for my young grandson became an incredibly frustrating ordeal. Multiple phone calls on..
Wye Valley Surgery
Tracy P.
I attempted to reach the medical practice at 11:40 and began dialing. After enduring almost 50 minutes on hold, navigating through two separate automated phone systems, someone finally picked..
Wye Valley Surgery
Divya T.