Abbey Medical Practice
LH
Lauren H. one year ago • From Google
Bad
I am profoundly disappointed with this medical practice. Two significant problems have emerged during my short time here: Firstly, one of the general practitioners displayed a shocking lack of comprehension regarding Binge Eating Disorder and mental health, coupled with an overwhelming sense of judgement. When I submitted a complaint, the complaints officer was abrupt during our phone conversation, failed to address all my raised concerns, and subsequently disregarded my polite follow-up email. This was certainly not an encouraging beginning. The second issue involves the discovery that sensitive and deeply personal historical information from my past was casually accessible in my medical file, originating from a pre-screening therapy session years ago where I was asked intrusive questions. I had assumed this information would remain confidential - as therapy typically is - and was never informed that a GP could freely access these details. When I requested the removal of just this specific section, they flatly refused, arguing it was 'factually accurate' and 'potentially relevant' to future mental health assessments. I am utterly astounded. This historical information bears no genuine connection to my medical history, and I alone should have control over its existence. Their argument about potential future mental health implications could theoretically apply to anything. If they truly cared about my mental well-being, they would consider the immediate psychological damage they are causing, rather than speculating about hypothetical future impacts of something that occurred 15 years ago. I should have the right to bury and forget this information, but they have now stripped me of that agency. Knowing this sensitive content is now accessible to anyone reviewing my file means I cannot truly forget. The complete absence of common sense and, more critically, empathy in handling this situation is utterly devastating.
Kayleigh O.