Blackthorn Health Centre

Friendly front desk personnel facilitated an in-person consultation with my general practitioner on July 11th, 2023. Extremely pleased with the service.

The medical professionals here are truly exceptional, from the compassionate physicians to the attentive nurses and welcoming front desk team. My experiences have been consistently smooth - the key..

In the past, I had awarded this medical practice a perfect rating due to their exceptional service despite limited capabilities. However, following their merger into Hamble Valley Health, the entire..

The scheduling platform is utterly absurd. Whoever conceived this system clearly needs a psychological evaluation. Its apparent purpose seems to be alienating and deterring potential patients from..

Since changing to the online Anima, which is pointless, because you still have to call the surgery at just 4 opportunities a week! For the amount of patients thats just crazy, obviously you can..

Absolutely appalling. I'm at a loss to describe my frustration with the current state of our primary healthcare. Booking an appointment has become an impossible task, with phone lines perpetually..

The phlebotomist, Sue, was incredibly kind and helped me feel completely at ease during my blood draw.

I've been consistently impressed with this medical practice since becoming a patient three years back. The personnel here are absolutely delightful!

Grateful beyond words for the exceptional surgical care I received. Truly outstanding medical treatment that exceeded all my expectations! ❤️

Unprofessional reception staff, who refused to schedule an appointment despite my respiratory issues. Their lack of patient care prompted me to consider filing a regulatory complaint while..

Undoubtedly one of the most frustrating healthcare experiences I've ever encountered. Not only is scheduling an appointment nearly impossible - even for a visibly sick infant - but some reception..

The staff at reception were welcoming and supportive, and I was seen promptly without delay. This truly exemplifies the National Health Service at its finest. Regarding patient treatment and..

Absolutely dreadful customer experience lately. Impossible to communicate with them, spent more than 60 minutes on hold, promised a callback that never materialized! I left a repeat prescription..

The surgical center was great, and the front desk staff were particularly friendly, especially the two younger blonde receptionists. However, I do have a concern. During my blood draw, I was..

Single staff member handling reception on a Monday morning. Spent 35 minutes waiting to return items to the medical facility, with a line of 8 people behind me and only 4 ahead. The waiting area was..

Steer clear of this place entirely. It's a complete exercise in futility. Booking an appointment is impossible, even after completing an e-consultation - and this applies even for pediatric..

Upon notifying the surgical staff about my father's passing, the receptionist attempted to demean me and falsely claimed I was fabricating the information in a crowded waiting room. Such..

The appointment booking process is incredibly frustrating. Their reservation system is among the most convoluted I've encountered. Forcing everyone to crowd the reception area at 8am only generates..

Clear and responsive dialogue, supportive and understanding throughout our interaction.

Utterly appalling service! The receptionist misplaced my prescription and absurdly denies its absence, despite me hand-delivering it myself! The phone wait times are unbearable - it's faster to..