Adderley Green Surgery
PB
Phillippa B. one month ago
Poor
🔒
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I waited 4 weeks for an appointment with doctor B., then had to wait 2 hours in the surgery for it, no explanation to why she was running so late when there was only 2 of us left in the sugery. A lady infront of me asked why it was taking so long as she had to pick her children up. Only then did the receptionist knock on the doctors door to ask why there was such a delay, to which the doctor just put her hand up to the receptionist as she was on the phone. We were told then that there was a delay, and the lady before me was asked if she wanted to go and pick her children up then come back, inwhich she refused, she was then told that she could just leave and wait for another appointment, inwhich she said she would wait, and had to ring her parents to pick her children up. Her appointment was 4pm and she didnt go in to the doctor until 5.45pm. I was then called in at 6pm, my appointment was 4.15pm. The doctor apologised to me and said she had had a family bereavement, then went out of the room and came back 10mins later, so I was seen at 6.10pm. She then asked what I was there for. It is not the first time my experience has been horrible with this particular doctor. I took my 85 year old mum, who was asked last minute to go for an appointment, inwhich we waited over 1 hour to be seen, when we had rushed there. She rushed my mums appointment and gave her a presidure in which my mum yelled out in pain and she made my mum bleed and just said use coconut oil on it. I cant go into detail on here, but my mum felt violated by her treatment. It's so hard to get in to actually see a doctor that we take any appointment going. Things need to change.
phillippa birch