Highfield Surgery
Terry G. 8 years ago • From Google
Poor
Terrible treatment of loyal patients by uncaring staff
My wife Sandra and I have been patients at Highfield Surgery for nearly four decades, starting with Dr. Priestly on Station Rd, then moving to Gorton St, and now located on South Shore Lytham Rd. We have never been treated so poorly, particularly by the management. Sandra suffers from multiple chronic health conditions including COPD, Kidney Disease, Diabetes, and mental health issues - none of which are her fault. Due to staff errors, a problematic check-in system, and their refusal to accept responsibility, Sandra has been unfairly penalized by their DNA (Did Not Attend) Policy. I firmly believe this policy is not just morally questionable, but potentially illegal discrimination against vulnerable patients like ourselves - elderly individuals, those with mental health challenges, early-stage Alzheimer's, Dementia, or memory difficulties. After forty years of loyalty, the Patient Manager has threatened to remove Sandra from their register if she doesn't comply with this policy. Our large extended family, many of whom are current patients, could potentially be lost to this practice. I wonder if those with financial stakes are aware of how the surgery is being mismanaged. What I've described is the unvarnished truth - not what we wanted, but what we've experienced.
Met Paul recently and the experience was absolutely fantastic. He immediately helped me feel comfortable, which is quite challenging given my typical unease. I'm truly grateful for his approach. In..
Highfield Surgery
Wendy W.
Returned from vacation feeling extremely unwell. Called the medical practice first thing in the morning and was promptly examined by a doctor, receiving antibiotics within two hours! Absolutely..
Highfield Surgery
Autumn C.
This medical practice is an absolute travesty and deeply offensive to young women. I've encountered multiple negative interactions with their 'physicians' who carelessly prescribe antidepressants or..
Highfield Surgery
Phil T.
I'd give zero stars if I could. Despite accepting the lack of in-person meetings, I scheduled a phone consultation at 10:10am, which never happened. Multiple attempts to contact them were met with..
Highfield Surgery
Cathy T.
Heeding the skeptics' warnings, I was initially hesitant about my scheduled visit. However, Dr. Martin proved to be exceptional—a delightful professional who ensured a completely painless..
Highfield Surgery
Susan R.
Encountered a frustrating delay when my prescription wasn't transmitted to the pharmacy, resulting in a two-hour wait for another triage and a subsequent return trip to collect my medication.
Highfield Surgery
Kate B.
I've made multiple calls to schedule appointments and was directed to get blood work done. At the walk-in centre, a UTI was identified, but I was told to wait for the next available slot, which..
Highfield Surgery
Sylmay E.
I visited Nurse Debbie and found her to be extremely supportive and kind. I truly appreciate her assistance.
Highfield Surgery
Jillian A.
Regrettably, the current healthcare situation is bleak. It seems there's a shortage of general practitioners. When I called in mid-December, the new system appeared low-priority, with up to a 3-day..
Highfield Surgery
DOUGLAS G.
Terrible medical practice that lives up to its negative reputation. The staff exhibits an arrogant attitude and shows little concern for patients. Unlike my previous experience with Dr. Tunn at..
Highfield Surgery
Joan M.
A heartfelt appreciation goes out to Nurse Debbie and Dr Espada for their exceptional care. They were incredibly attentive, compassionate, and considerate throughout my treatment. Living with a..
Highfield Surgery
Patricia T.
I'm noticing my bronchitis symptoms are seemingly not critical, yet I'm incredibly worried. The possibility of waiting weeks for an appointment is shocking. This approach feels like pure negligence..
Highfield Surgery
wayne k.
Dealing with distressing and intricate problems. Scheduled visits were abruptly called off twice without any justification. Absolutely appalling!
Highfield Surgery
sue h.
The medical professionals here are exceptional. I've been a patient at this practice for 12 years since relocating to Blackpool, and I wouldn't consider seeking care elsewhere. Dan Bennett stands..
Highfield Surgery
Peter O.
Highfield Surgery epitomizes inconsistency—particularly in my care, which has been consistently subpar for over two years. Managing a chronic condition and dependent on opiates that have..
Highfield Surgery
Joan H.
Quick and responsive assistance. The entire staff demonstrates a welcoming and competent approach. Top-notch pharmaceutical services located on the first level.
Highfield Surgery
Lou S.
Requested an appointment for Monday at 8am, and it's now Thursday. They've informed me that the pharmacy will determine medication availability on Monday, which means 10 days will have passed since..
Highfield Surgery
Noemio C.
A truly disappointing encounter. My spouse contacted the medical office early morning to schedule a consultation for our 8-year-old daughter, who was suffering from severe ear pain and fever. The..
Highfield Surgery
Charine M.
I'd like to express my heartfelt gratitude to the wonderful receptionist who assisted me today. Though I didn't catch her name, her compassionate approach made a significant difference during a..
Highfield Surgery
Irene R.
A consistently pleasant interaction every time
Highfield Surgery
Peter S.