PN

Pool N. one year ago • From Google

Rating

Bad

Terrible urgent treatment centre with no care

I visited the Chapel Street Luton Urgent Treatment Centre with my son at 11:30, referred by 111 due to his serious illness. After waiting for an hour, I approached the receptionist to inquire about the wait time. I explained that my son is disabled with multiple medical conditions, hoping for some understanding. However, the receptionist was dismissive and stated that the 111 referral time was irrelevant and depended solely on the doctor's availability. She suggested leaving if I couldn't wait. Meanwhile, I had left my daughter with a neighbor who was repeatedly calling me to return. Ultimately, I had to go home without my sick son receiving medical attention. This experience was deeply distressing and reflects poorly on the healthcare facility. The lack of compassion and inefficient service left me feeling frustrated and disappointed. Such treatment is unacceptable, and the centre urgently needs to improve its patient care and management system.

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