Grove Medical Centre
Paul M. 2 years ago • From Google
Excellent
Terrible wait times and no phone support
In 2022, I'm documenting my experience, and here's why I'm giving 5 stars. The service was significantly better before their website migration. Now, it's practically impossible to even get someone to answer the phone. I waited 15.34 minutes listening to a repetitive message about how important my call was, despite being told I was the only caller in the queue. On 28.03.22, the service was shockingly poor. As a long-time patient since 1995, in their old location, I was stunned to be told I couldn't receive a phone consultation or even have a triage nurse assess my situation. When I urgently needed to see a doctor, I was informed the earliest appointment was April 19th. The service has consistently deteriorated, and if I could rate it lower than one star, I would. However, over the past two years, the service has been absolutely outstanding. The speed and efficiency with which they've addressed my issues have been truly five-star worthy. I'm genuinely grateful for the exceptional care and support provided by all the staff.
Welcoming employees, punctual scheduling, and ample chance to discuss concerns thoroughly. Staff was approachable and made me feel comfortable throughout the entire process.
Grove Medical Centre
Seth H.
Take the folks where they need to go, whenever they require transportation assistance.
Grove Medical Centre
Paul K.
If I could split my rating, I would. Spent 60 minutes waiting with zero communication from the front desk about the delay. However, the medical treatment itself was absolutely top-notch.
Grove Medical Centre
Kevin R.
Welcoming and helpful employees
Grove Medical Centre
Peter P.
An absolutely exceptional medical practice! After struggling with health challenges for an extended period, this clinic surpasses every other healthcare provider I've encountered. Truly impressive..
Grove Medical Centre
C T.
Decent navigation system, but the service needs improvement. It's time to return to in-person consultations or at least schedule a specific call time. The current setup is impractical, forcing..
Grove Medical Centre
Rach S.
My grandfather is a patient at this medical practice and has consistently praised their team, but a recent interaction with a receptionist deeply distressed him. According to his account, the staff..
Grove Medical Centre
jean b.
DISMISSED!! Spouse experiencing foot issues, so called and consulted with Nurse practitioner, who recommended seeing physio (who provided incorrect assessment). No progress, so made second call...
Grove Medical Centre
MR M.
THERE'S AN UPDATE! I underwent a cyst removal procedure here for the first time, and it was fantastic. I was called in precisely on schedule and was finished within 30 minutes, with absolutely no..
Grove Medical Centre
Sam B.
Every visit to this location consistently delivers top-notch assistance. The personnel are truly outstanding.
Grove Medical Centre
Glen C.
Consistently courteous and welcoming, top-tier customer care.
Grove Medical Centre
S R.
I sought medical assistance for my 8-year-old, who had been running a fever for a week and hadn't responded to prescribed antibiotics. A phone consultation with a physician followed, but the process..
Grove Medical Centre
Philip C.
Once more, I have absolutely no complaints about this medical practice. Their service is exceptional, efficient, and well-coordinated, with excellent communication. I want to express my gratitude to..
Grove Medical Centre
Paul B.
Friendly employees and helpful customer support made for a pleasant experience.
Grove Medical Centre
dennis l.
Absolutely and remarkably effective
Grove Medical Centre
Cyndi M.
Welcoming and attentive employees, with inviting, well-lit, and immaculate dining spaces.
Grove Medical Centre
Sylvia C.
I want to convey our deep appreciation for the exceptional medical attention we've experienced at the Grove clinic. The doctors have been absolutely outstanding, providing us with compassionate and..
Grove Medical Centre
Sally p.
Visited the medical facility on 6/3/24 for a colonoscopy, and I was thoroughly impressed by the entire team's warmth and professionalism. From the moment I arrived, the nurses and consultant were..
Grove Medical Centre
Dev D.
The medical center has been a complete disaster from start to finish. Their referral process is non-existent, with lost specimens and missed appointments being the norm. Sophie from the mental..
Grove Medical Centre
Elsine M.
My encounters at this medical facility have consistently been exceptional and highly professional. The entire operation runs with remarkable efficiency and precision! I'm genuinely surprised to see..
Grove Medical Centre
Vera A.