Grove Medical Centre
Paul M. one year ago • From Google
Excellent
Terrible wait times and no phone support
In 2022, I'm documenting my experience, and here's why I'm giving 5 stars. The service was significantly better before their website migration. Now, it's practically impossible to even get someone to answer the phone. I waited 15.34 minutes listening to a repetitive message about how important my call was, despite being told I was the only caller in the queue. On 28.03.22, the service was shockingly poor. As a long-time patient since 1995, in their old location, I was stunned to be told I couldn't receive a phone consultation or even have a triage nurse assess my situation. When I urgently needed to see a doctor, I was informed the earliest appointment was April 19th. The service has consistently deteriorated, and if I could rate it lower than one star, I would. However, over the past two years, the service has been absolutely outstanding. The speed and efficiency with which they've addressed my issues have been truly five-star worthy. I'm genuinely grateful for the exceptional care and support provided by all the staff.
Exceptional experience from the moment I arrived in the parking area to interactions with the nursing staff. Everyone was welcoming and helped me feel calm and supported.
Grove Medical Centre
Maria W.
I'm completely baffled by how anyone can properly assess an individual with significant mobility challenges during a mere telephone consultation. It's unclear to me exactly who these receptionists..
Grove Medical Centre
Paul M.
In 2022, I'm documenting my experience, and here's why I'm giving 5 stars. The service was significantly better before their website migration. Now, it's practically impossible to even get someone..
Grove Medical Centre
Janice P.
An excellent and reliable offering that truly meets expectations.
Grove Medical Centre
richard g.
Exceptionally friendly employees who truly went above and beyond to provide me with outstanding support and assistance
Grove Medical Centre
Seth H.
Take the folks where they need to go, whenever they require transportation assistance.
Grove Medical Centre
Pat W.
I visited the vaccination center to receive my COVID-19 vaccine, and I was impressed by the efficient setup and the welcoming staff members 👍
Grove Medical Centre
Shane “.
Every time I've visited for my coronavirus vaccinations, the experience has been incredibly streamlined and well-organized.
Grove Medical Centre
George M.
I want to extend my gratitude to Dr Kishur for his assistance this past Monday. My health situation has significantly enhanced since his intervention. He maintained a composed and welcoming..
Grove Medical Centre
Steven S.
Absolute disaster! Utterly terrible ordeal.
Grove Medical Centre
Sally p.
Visited the medical facility on 6/3/24 for a colonoscopy, and I was thoroughly impressed by the entire team's warmth and professionalism. From the moment I arrived, the nurses and consultant were..
Grove Medical Centre
David O.
I recently visited Grove medical centre for some diagnostic procedures and wanted to express my sincere appreciation for the exceptional care and professionalism demonstrated by both the reception..
Grove Medical Centre
James D.
Absolutely top-notch and incredibly impressive. We reside in a fantastic region of the United Kingdom 🙏 I underwent lipoma removal, and the medical professional handled the procedure with..
Grove Medical Centre
MR M.
THERE'S AN UPDATE! I underwent a cyst removal procedure here for the first time, and it was fantastic. I was called in precisely on schedule and was finished within 30 minutes, with absolutely no..
Grove Medical Centre
Vera A.
Welcoming employees, punctual scheduling, and ample chance to discuss concerns thoroughly. Staff was approachable and made me feel comfortable throughout the entire process.
Grove Medical Centre
Ginny L.
Compassionate, attentive, and swift front desk personnel, along with meticulous healthcare professionals. Could you ask for anything better?!
Grove Medical Centre
Paul S.
Underwent an endoscopic procedure. Ample parking options, with extra spaces just a short walk away if the main lot is occupied. The appointment proceeded seamlessly and punctually, with staff..
Grove Medical Centre
debs d.
Met with Nikki, a compassionate healthcare professional, during my diabetes checkup. Her approach was both highly competent and warmly empathetic.
Grove Medical Centre
Peter P.
An absolutely exceptional medical practice! After struggling with health challenges for an extended period, this clinic surpasses every other healthcare provider I've encountered. Truly impressive..
Grove Medical Centre
Kerry P.
The most exceptional medical practice I've encountered. The personnel are delightful, maintaining a calm demeanor despite the inherent pressures of their profession. Medication requests are..
Grove Medical Centre
Ally R.