CA

Christina A. 8 years ago • From Google

Rating

Bad

Terrible wait times and unhelpful staff

These medical professionals refuse to schedule a consultation unless it's an urgent situation, which I find completely illogical. If a patient is unwell and requires medical attention, they should absolutely be granted an appointment. Additionally, the reception staff are extremely discourteous and unhelpful.

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience accessing appointments and with your interactions with our reception team. General practice services have changed significantly over the years, including the way appointments are prioritised and managed to ensure urgent clinical needs are addressed safely. We understand how frustrating this experience must have felt for you at the time. Since your review was posted, we have continued working to improve appointment access, communication, and patient experience across the practice. Thank you for taking the time to share your comments.

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