Kingsway Surgery (South Woodham)

Absolutely unacceptable service!!! I understand you might be overwhelmed and frustrated with bureaucratic constraints, but that's no excuse to mistreat patients. Being discourteous and dismissive is..

Getting to the facility on foot can be somewhat challenging, but the medical staff more than make up for it with their exceptional compassion and attentiveness towards me and my loved ones. While..

Attempted to schedule a medical consultation early in the morning by phone, and was initially informed I was first in line. Despite waiting for nearly half an hour, my position in the queue remained..

A welcoming medical practice with delightful and caring personnel

I'm a newcomer to this medical practice and have had to reach out multiple times regarding my 4-month-old infant. Each call requires a minimum 40-minute wait, only to be instructed to ring back at..

Visited this medical facility as new patients, and my partner received prompt attention. The staff were incredibly supportive and provided clear information throughout our appointment. We were both..

Spent nearly half an hour on hold, got disconnected mid-call, and was eventually transferred to a physician after a frustrating wait.

Completely dissatisfied! I was assured my prescription would be dispatched to the pharmacy, but upon arriving at 6:00 PM closing time, it was nowhere to be found. Earlier, I was told it would take..

Recently started visiting this medical practice, and my initial impressions are positive. The front desk staff were courteous and quickly scheduled my appointment. The facility appears..

Scheduled appointments seem pointless when you end up wasting more than sixty minutes just sitting around waiting.

My mother-in-law requires a blood test, and the medical practice has referred her to Basildon hospital with no consideration for her transportation challenges. It seems she is simply expected to..

My partner was informed today to bring a urine sample for the doctor to test and was told he could not obtain a container from the surgery as they no longer provide these to patients. He was advised..

I appreciate your prompt assistance and timely resolution.

Every time I contact them, they're incredibly supportive. They were exceptional when my daughter was seriously ill. The doctor personally called to follow up on her condition. Their approach is..

I'm deeply disappointed with your service. As an immunocompromised patient experiencing respiratory distress, persistent cough, and chest congestion, I'm shocked that you're unwilling to examine me..

While there's been widespread criticism of Kingsway lately, and some complaints seem valid, my personal experience was quite different. On a typically hectic Monday morning, I struggled for 20..

Endured a staggering wait time exceeding 50 minutes for my scheduled visit! No prior warning was provided during booking, and staff appear completely unbothered by the delay! Definitely plan to..

Yes, it's passable. The patient-to-physician ratio seems imbalanced. With merely two front desk staff, handling the chaotic morning surge of appointment booking calls appears challenging for both..

I've undergone multiple medical procedures for different health issues over time. Admittedly, the phone wait times can be lengthy. However, this is consistent across all NHS services, including..

During a recent evening call, I was informed I was third in line. After waiting for what felt like an eternity—35 minutes to be precise—I finally got through. Considering there was just a single..