AB

Alexi B. 6 years ago • From Google

Rating

Bad

Terry's terrible reception attitude

Incompetent and hostile front desk staff! My partner deliberately avoids interacting with them due to consistently unpleasant encounters. One receptionist named Terry consistently seeks opportunities to argue and criticize her. Recently, when my partner attempted to reschedule an appointment, a telephone operator called Anne abruptly dismissed her request, quickly becoming impatient and snapping "I've just explained that!" in a condescending manner. Encouragingly, when she called again moments later, a different operator provided multiple appointment options, including one available the next day! These employees must recognize that patients arrive when vulnerable and unwell, and therefore should demonstrate basic compassion and respect! For nearly two years, the practice refused to register my partner, rejecting her legitimate EU identification card and claiming she could not have entered the country using it - despite UK Border Control having already admitted her. Their bureaucratic inflexibility was astounding! Prescription errors, misplaced documentation, and conflicting information are routine. "Sorry" appears absent from their vocabulary, even when mistakes cause significant inconvenience and unnecessary additional effort. Different staff provide contradictory guidance - particularly regarding blood tests. One receptionist insists non-fasting tests are only available after 10am, while another claims recent rule changes permit 8am appointments. Doctors promise results within three days with follow-up if needed, yet receptionists declare results will take a week and patients must proactively contact the surgery because they're "too busy" to call everyone. Additionally, mocking pronunciation of non-native names is completely unacceptable in today's world! I would rate this half a star if possible.

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