VG

Victoria G. one year ago • From Google

Rating

Average

Text message felt unnecessary and presumptive

I found it somewhat offensive to receive a text message stating that over 200 appointments had been missed by patients at the practice in the previous month, and that these could have been used by other patients and cost the NHS money. The message requested that patients unable to attend appointments notify the practice promptly, either online or by telephone, and warned that patients with a pattern of frequently missing appointments would be removed from the practice. This was signed by the surgery. I felt this message was inappropriate to receive, particularly given that I had not had an appointment with them for more than half a year.

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