GN

Gerard N. 3 years ago • From Google

Rating

Bad

Text messages waste time before the queue

Receiving text messages from the surgery that cannot be responded to creates frustration, as this leads to a lengthy series of irrelevant messages for most people before being put on hold for an uncertain duration. It seems the surgery prioritises their own time over that of patients. Rather than having staff call back to handle communication directly, this system feels dismissive. While the practice claims to be busy, many patients are equally occupied, yet this approach comes across as inconsiderate.

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