NM

Neil M. 2 years ago • From Google

Rating

Excellent

Text messaging makes describing health issues easier

I have been attending this medical centre for over thirteen years and have consistently experienced excellent standards of care throughout my time as a patient in retirement. More recently, the option to communicate new health concerns via text message has proven very convenient for me, and the subsequent telephone consultations have always occurred within a reasonable timeframe. These interactions have been characterised by warmth, friendliness, professionalism and, importantly, a reassuring approach. As with any organisation, occasional minor issues may arise, but I find that maintaining a courteous manner and clearly communicating my symptoms and needs produces positive outcomes. In my view, this medical centre has done well to adapt to and meet the various challenges it faces. The level of professionalism demonstrated is commendable. I am grateful for the service provided.

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