Mill Road Surgery

MY 2ND COMPLAINT To: NHS England and Mill rd surgery– Patient Complaints Subject: Formal Complaint and Request for Support – Mill Road Surgery Dear Sir/Madam, I am submitting a formal complaint..

Absolutely appalling administrative service. I submitted a prescription request last week, clearly specifying the items needed, delivery location, and quantity for three months (as I'm traveling and..

Terrible Customer Service 😾👐🏼 The reception staff's attitude was incredibly unprofessional. She abruptly ended our call, claiming she was overwhelmed with work, and promised to return my call...

For those in the Clinical Research field, the workload has escalated dramatically. It seems unfair that General Practitioners aren't putting in the same effort. Pre-existing issues have now..

A successful yet compact procedure, performed by a warm and welcoming medical team.

The front desk staff display an incredibly discourteous attitude, handling guests as if they were merely scheduling a tattoo appointment. Their behavior comes across as completely unprofessional and..

The front desk staff display an appalling lack of compassion. Every patient deserves medical attention... how can the receptionist determine who matters more: me or a critically ill infant? The..

Terrible - absolutely dreadful. The entire practice is a disaster. Many doctors display a shocking lack of interpersonal skills and bedside manner, while the front desk staff are equally dismissive..

Staff leaves much to be desired

The medical professionals—doctors and nurses—provide excellent care, but the administrative staff are incredibly incompetent. Over the past half-year, there have been three separate instances where..

I've been attempting to contact my general practitioner multiple times over several days. For four consecutive days, the response has been a promise of a callback, yet no one has ever reached out...

Front desk staff displayed an incredibly discourteous and unprofessional demeanor

Your interaction with this medical practice hinges on navigating their specific procedures and connecting with the right staff. To secure an appointment, make sure to call precisely at 8am, even..

Compassionate and supportive medical professionals.

I recently underwent my initial cervical screening at this clinic. The nursing staff was incredibly kind and provided a comprehensive explanation of the procedure. Scheduling the appointment was..

The personnel consistently demonstrate an appalling lack of professionalism and customer service. I strongly recommend seeking medical care at an alternative healthcare practice nearby.

The front desk staff display a complete lack of courtesy, abruptly terminating calls when patients seek information. The general practitioner refuses to facilitate hospital referrals, forcing..

While the current state of the NHS isn't ideal, I must express my sincere gratitude to Dr Ramesh. He truly paid attention to my concerns, maintained a serene and understanding demeanor, and made me..

Impossible to reach their customer service through any means - phone, email, app, or website. It's completely ridiculous and frustrating.

Utterly frustrating experience with this service. Spent three consecutive mornings attempting to schedule an appointment from 8am, all to no avail. I require a blood test due to potential anemia,..