Birtley Medical Group

The practice appears inadequate for its intended function. The telephone system is problematic, with getting through being exceptionally difficult. Obtaining an appointment to see a clinician is..

I am increasingly finding it challenging to work with this practice and feel the service lacks a professional approach. My most recent concern involves requesting my repeat medication through the..

After spending over a year attempting to secure an appointment, I eventually managed to obtain one with assistance from a healthcare professional conducting a medication review via telephone...

The doctor and team at this practice have been absolutely wonderful and made a real difference to my care - I'm very grateful.

Excellent healthcare professionals providing top-quality care. The reception team could be more welcoming, though this is a minor issue compared to the outstanding clinical service delivered.

Disappointing experience at this practice. The service quality fell short of expectations, and the reception staff seemed unhelpful and inefficient.

The entire process from initial assessment through to hospital care was completed within a seven-day timeframe.

The online consultation system is frustrating, as there's no way to know when you'll receive a call back, making it difficult if you're unable to answer while at work and then having to start the..

Welcoming and supportive experience

I contacted the surgery in the evening and was informed that no appointments were available that day. I explained my health concern to reception staff, who assured me the doctor would call me back...

If I could, I would give this zero stars. It's an absolute joke. I was supposed to receive a call on Wednesday but it never came. When I phoned that evening, I was told the doctor had already left..

Getting an appointment can be challenging, but once you do manage to secure one, the clinical staff are genuinely welcoming and supportive. However, the telephone waiting experience is quite..

I have generally received acceptable service from this practice. However, when I arrived fifteen minutes ahead of my scheduled appointment, I was informed in a rather dismissive manner that I would..

The pandemic does not justify the lack of effort from the medical staff - patients are redirected to the website for an online consultation that falls short of expectations, only to be told to..

I would rate this experience much lower if possible. I had a very negative experience during my pregnancy and after giving birth, particularly with how I was treated by reception and administrative..

Likely one of the least satisfactory GP surgeries in the area. There appears to be little point attempting to secure an appointment, as the practice consistently reports being fully booked whenever..

It can be quite challenging to secure an appointment at this practice.

I have attempted to contact this surgery repeatedly over several days, experiencing lengthy hold times of over twelve minutes on multiple occasions. During calls, I was redirected back into the..

The standard of patient care I received fell significantly short of what I would expect. The service quality has declined noticeably over time and no longer meets the standards appropriate for a..

Excellent clinical staff and healthcare professionals. The reception team are welcoming, though the appointment booking system can be frustrating, with lengthy waits only to be informed that all..