Gorton Medical Centre

The most traumatic medical experience. Inept Practice!!!!

On the morning of 19th january 2026, I went to this GP after having a bad night of severe pains. Pains from the same symptoms I have communicating with this practice since 2021. I was told by reception to put a call through, even though I was there physically and on time to get a gp's appointment. I immediately started putting a call through while in the waiting area. I was on the phone for precisely 26 minutes having been told I was next on line from No.19 at the beginning of the call. I was put on hold for another 10 minutes, and kept on being told I was still No. 1. At this point I began to get uncomfortable knowing it was not right to be on No. 1 without an an answer for such a long time. I gently approached the reception to communicate this to her. She said there was probably some issue with the connection. I asked her how is that so, knowing that this was unlikely to be the case, because I still had the call on while communicating with her. At this point she said connecting calls were answered in another room and she'll do a check, which i handed my phone and number to her. She returned to tell me that my number was not showing on the board, even though it kept on saying I was number 1 and next in line. Somehow, I began to suspect I was being refused medical attention inspite of my dire predicament, for whatever reason, I wasn't told and till date have no idea. She (the receptionist) went on to say, I should start my call all over again, or return the next day for a GP's appointment. I reminded her that I really do need to see a Gp, and that is why I was on time to the centre, and had spent close to 40 minutes to get a call through to get an appointment. I also reminded her it was an ongoing pain for years which I have been communicating, and presently can no longer take pain killers due to liver issues and ulcerated stomach linings. The receptionist exact words "Just one night of pain and you are here? You either start the call all over again, or return tomorrow for an appointment. That is the best I can do." At this point I was close to tears and appalled at this line of maltreatment, and the lack of care and compassion from medical professionals. I left in tears, and told her I will be making a report of this. She looks me in the face and tells me "Go ahead, that is your problem!" I arrived home shattered and still in pains. I was too demoralised to go to the A&E. Thankfully and to the Glory of God, a bowel cancer test kit came in from the NHS the following morning. I took samples and sent it immediately, knowing that I needed every opportunity of care to get to the bottom of my pains. The test showed positive and I was immediately arranged for a colonoscopy. The colonscopy showed I had Diverticular Disease, which was the cause of my excrutiang pain. I should'nt have suffered pain and uncertainty for many years had Gorton Medical Centre excercised duty of care as a medical practice. I can't begin to communicate the ineptness and lack of patient care and compassion that this centre has exhibited to not just at this time - but many times cancellling appointments after waiting for weeks to get the medical care needed. It has taken me a lot to write this here, as this has been one of the saddest experiences of my life, and I still feel demoralised, dispirited and emotionally exhausted from this past experience. My sincere thanks and gratitude goes to the medical Team at The endoscopy unit at Manchester Royal Infirmary. They have been wonderful, prompt, caring with adeptness from beginning to end in true spirit of medical professionalism. Thank you for helping me get to the bottom of this and your pre- procedure and aftercare was exceptional. Thank you so much.