Merton Lodge Surgery

The level of incompetence at this practice is beyond belief. I'm forced to give one star, but they don't deserve even that. It's painfully obvious that the glowing reviews here are fabricated by..

I've been a patient at this medical practice for over four years, and I'm utterly disappointed with their service. Despite my repeated requests, I've never managed to secure a face-to-face..

I appreciate your exceptional service! I reached out in the morning and secured an appointment for the same day. The staff consistently demonstrates helpfulness and courtesy. If only all practices..

If I could rate this practice lower than zero stars, I would. The level of care and service here is abysmal. I was informed that I needed to see a doctor urgently, yet I spent an excruciating hour..

Without any doubt, a surgery that is like a chocolate teapot - NOT fit for purpose. They ought to be struck off as they are worth less than one star - minus 1000 more of a reality. Avoid this..

Scheduling appointments through SystemOnline has been an exercise in frustration. The platform consistently shows no available slots, leaving patients in limbo. I was forced to seek a private..

Several years ago, I left a scathing one-star review for this medical practice, but I've since retracted it. I must acknowledge the significant progress they've made, prompting me to upgrade my..

I've consistently had positive encounters with this medical practice. Their online system is user-friendly and suits my needs perfectly. The reception staff always greet me with warmth and courtesy,..

Securing a doctor's appointment proved impossible. Persistent illness led me to consult 111, who directed me to Boston hospital for evaluation. I endured a four-week hospitalization, only to be..

The staff's attentiveness to inquiries is consistently commendable. Both the reception and pharmacy personnel exhibit exceptional professionalism. The physicians and nursing team provide top-notch..

The online reservation process was a breeze, and I appreciated the punctuality of my scheduled appointment. The seamless digital booking platform made arranging my visit effortless, while the..

This surgery never answers their phone so unless you actually walk in you've no chance of seeing anyone. They don't carry out reviews of chronic conditions as they should and it's proven impossible..

We recently became patients at this medical practice, and our experience has been nothing short of exceptional. I've had to reach out to them on three separate occasions - twice via their online..

After being sick and a very high temperature during the night- shaking uncontrollably and not able to take any more Paracetamol that 24 hours - next morning at 8 am could not book an appointment as..

Terrible lack of respect shown to patient. Totally disregarded my request. Amazing when I first came to this surgery 14 years ago, there were four or more doctors. Now there is one full time and..

I recently became a patient at Merton Lodge Surgery and had my initial interaction with them. Their website's online inquiry form was remarkably user-friendly and straightforward. Shortly after..

This practice has fallen so low, I only use it if I am desperate, using a pharmacy for possible treatment as I trust them more. When I first joined this practice there were four doctors. They..

Reaching these folks is like trying to catch smoke with your bare hands. The phone rings endlessly into the void, never to be answered by a living soul. It's as if they've mastered the art of..

Despite their compact nature, this establishment proves utterly ineffective. The leadership demonstrates a staggering level of incompetence, allowing phones to ring incessantly without response...

I've had an exceptional experience with Merton Lodge. Their attentiveness to my inquiries is remarkable, with responses coming almost instantaneously. The entire staff exudes warmth and goes above..