Woodlane Medical Centre
Anonymouse 3 months ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadThe worst gp service I have ever known
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre. They wanted me to order my regular prescription so that I would have my meds whilst in hospital for tkr. I was caller number 1 for 1hour 45 minutes..my doctor did not believe me until I showed him my mobile screen and put sound on saying I was caller no 1. The truth is they send you emails saying you need reviews for you're medication but you can't get them to answer the phone never mind being caller no1 and no endless reply. Then you end up ringing 111 to see a doctor to get your medication. It's absolutely disgusting, also if you at anytime get to speak to a receptionist.. your frustrated because you've been caller no 1 you tell the receptionist and the reply is..change your tone or I'm cutting the call what!!! I'm no being rude just in pain feeling unwell and frustrated. My surgeon seeing this proof told me to contact the medical board which I have, the last conversation I've had with them is.. I'm going into hospital please can I have some statins and inhaler please I'm going into hospital and the surgeon said I need medication whilst in hospital. They said they couldn't issue me any more medication without review but I CANNOT WALK, I CANT DRIVE, I LIVE IN ELM PARK THE GPS SURGERY IS WOOD LANE. this is so unbelievable, do they really think you're not wanting to have reviews. The emails come hard and fast. But you cannot get an appointment I've gone out of hours surgery the last 3 appointments, there is no service at all here. The joke is we've applied to maylands surgery to join their practice.. we've been told there's a backlog of new patients wanting to join them surprise surprise a lot of them are wood lane patients. One woman I spoke to down there said..don't worry they'll have a banner flying outside saying they take patients from outside catchments, what does that even mean?? Apparently that's what they do. I really hope they get looked into, the receptionists think they're doctors and expect you to discuss your medical needs in front of a busy reception area and say they can't help you if you don't publicly want to let the waiting room know you're private business.. someone needs to tell them we are not cattle but human beings. Shame on you wood lane medical centre. I can't wait to change. Good luck.
Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so..
Woodlane Medical Centre
West M.
I've been a loyal patient at this practice for more than a decade, typically only visiting when absolutely necessary - my last appointment was almost two years ago. When I needed to schedule a..
Woodlane Medical Centre
Natasha M.
The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.
Woodlane Medical Centre
Dan G.
I abandoned this medical practice long ago after the doctor incorrectly diagnosed a fractured ankle as "developmental discomfort" and subsequently failed to recognize my father's heart attack,..
Woodlane Medical Centre
Bob M.
Absolutely, I would endorse this practice. From the very beginning, I have been a client here, and prior to that, I was with Dr. Kershaw’s practice. Throughout the span of over sixty years, I've..
Woodlane Medical Centre
John W.
I visited Wood Lane Doctors surgery and informed the receptionist that I suspected water had entered my left ear during swimming. I explained that my ear felt blocked and suggested the nurse might..
Woodlane Medical Centre
wallie p.
Absolutely abysmal customer support - impossible to reach anyone by phone, and I wasted more than two hours trying to connect, which is completely unacceptable and infuriating.
Woodlane Medical Centre
Donna S.
I called the company today and had a conversation with Emma, a delightful representative. Currently, I'm providing care for my housebound mother-in-law. Emma was incredibly supportive and warm, and..
Woodlane Medical Centre
Nino 1.
Absolutely ridiculous 🙄 spent more than 60 minutes on hold just trying to schedule an appointment. Truly can't comprehend what's happening with their customer service.
Woodlane Medical Centre
Hollie D.
This medical practice is terrible. I've consistently encountered poor service, with staff who are uncooperative, provide no helpful guidance, and are extremely difficult to contact. Save yourself..
Woodlane Medical Centre
Z A.
At times, it can be challenging to reach the reception for scheduling an appointment; however, the doctors, nurses, and administrative personnel are all kind and supportive. The primary concern lies..
Woodlane Medical Centre
David T.
Highly satisfactory, much appreciated
Woodlane Medical Centre
Shamim A.
This medical facility demonstrates extreme negligence and could arguably be the most substandard healthcare provider in the United Kingdom. My uncle, who suffers from cardiac conditions, has been..
Woodlane Medical Centre
Anonymouse
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre...
Woodlane Medical Centre
Tracey F.
I'm penning this review on behalf of my partner Steve Pratt. He feels completely disappointed, exasperated, and furious about the inadequate support he's experiencing. The medical practice appears..
Woodlane Medical Centre
Lee J.
Dr. Dan Weaver has been incredibly understanding and compassionate in supporting my autistic daughter and addressing her unique challenges. I am truly grateful for his care.
Woodlane Medical Centre
Shahad M.
The management was extremely poor, and the staff's rudeness was evident. I arrived just a minute late, but everyone seemed preoccupied on calls. After waiting for about 45 minutes, when I finally..
Woodlane Medical Centre
lee a.
Extremely courteous and supportive employees who went above and beyond to assist me
Woodlane Medical Centre
Del K.
Dr. Wever exhibits troubling negligence in his practice, leading to my severe health decline and loss of mobility due to illness. This situation can be substantiated in court and with the DWP, as he..
Woodlane Medical Centre
Marek M.
I've been experiencing persistent problems with this medical practice stemming from their inadequate communication, particularly when it comes to prescription management. Repeatedly, I've been..
Woodlane Medical Centre
#Team H.