Woodlane Medical Centre

This medical practice is incredibly frustrating. They schedule appointments but consistently fail to see patients at the scheduled time, often running over an hour behind. Yet, if a patient arrives..

The employees demonstrate a lack of professionalism and courtesy. When attempting to schedule an appointment via phone, I was left on hold for three-quarters of an hour. The receptionist who..

I visited Wood Lane Doctors surgery and informed the receptionist that I suspected water had entered my left ear during swimming. I explained that my ear felt blocked and suggested the nurse might..

I abandoned this medical practice long ago after the doctor incorrectly diagnosed a fractured ankle as "developmental discomfort" and subsequently failed to recognize my father's heart attack,..

Extremely courteous and supportive employees who went above and beyond to assist me

I've been with this medical practice for a short three-month period, and I'm thoroughly impressed with every interaction so far. The front desk team consistently demonstrates professionalism and a..

I've experienced the most frustrating phone wait times ever - I actually sat in my car, being told I'm second in line, only to enter the medical office and find the staff completely idle and not..

Absolutely terrible customer experience, with discourteous front desk personnel, an unprofessional manager, and disrespectful medical professionals.

I am utterly frustrated with the treatment I've experienced from my medical practice (a long-standing patient of 32 years). I reached out earlier today regarding what appears to be a serious chest..

I was thoroughly impressed by the outstanding customer service provided by Sally at the reception today. Her compassionate, professional, and supportive approach was truly remarkable. After two..

The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.

The phone queue to schedule a consultation has become so unbearable that I've resorted to using the NHS app for health consultations and booking requests. Ironically, the surgery then sends me a..

The management was extremely poor, and the staff's rudeness was evident. I arrived just a minute late, but everyone seemed preoccupied on calls. After waiting for about 45 minutes, when I finally..

I am updating my review due to my deep dissatisfaction with the physician's demeanor and approach towards us. My son suffers from severe eczema that previously led to bleeding caused by infection,..

Unable to reach them by phone, I opted to visit in person, thinking it would be faster. I requested the receptionist to have a nurse briefly examine my elderly mother's ears, as she had recently..

Exceptional customer care - initiated with a virtual consultation for my spouse, followed by a swift phone scheduling of an in-person visit. She was seen by a compassionate physician within a short..

I called the company today and had a conversation with Emma, a delightful representative. Currently, I'm providing care for my housebound mother-in-law. Emma was incredibly supportive and warm, and..

Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so..

I highly suggest this healthcare facility to anyone seeking assistance. The entire team, including the receptionists, physicians, and nursing staff, is incredibly supportive. I consistently feel..

Absolutely terrible general practitioner's office, truly dreadful. The front desk staff are inconsistent at best, and there's a complete lack of basic logic or reasoning.