Woodlane Medical Centre
A
Anonymouse 5 months ago
Bad
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre. They wanted me to order my regular prescription so that I would have my meds whilst in hospital for tkr. I was caller number 1 for 1hour 45 minutes..my doctor did not believe me until I showed him my mobile screen and put sound on saying I was caller no 1. The truth is they send you emails saying you need reviews for you're medication but you can't get them to answer the phone never mind being caller no1 and no endless reply. Then you end up ringing 111 to see a doctor to get your medication. It's absolutely disgusting, also if you at anytime get to speak to a receptionist.. your frustrated because you've been caller no 1 you tell the receptionist and the reply is..change your tone or I'm cutting the call what!!! I'm no being rude just in pain feeling unwell and frustrated. My surgeon seeing this proof told me to contact the medical board which I have, the last conversation I've had with them is.. I'm going into hospital please can I have some statins and inhaler please I'm going into hospital and the surgeon said I need medication whilst in hospital. They said they couldn't issue me any more medication without review but I CANNOT WALK, I CANT DRIVE, I LIVE IN ELM PARK THE GPS SURGERY IS WOOD LANE. this is so unbelievable, do they really think you're not wanting to have reviews. The emails come hard and fast. But you cannot get an appointment I've gone out of hours surgery the last 3 appointments, there is no service at all here. The joke is we've applied to maylands surgery to join their practice.. we've been told there's a backlog of new patients wanting to join them surprise surprise a lot of them are wood lane patients. One woman I spoke to down there said..don't worry they'll have a banner flying outside saying they take patients from outside catchments, what does that even mean?? Apparently that's what they do. I really hope they get looked into, the receptionists think they're doctors and expect you to discuss your medical needs in front of a busy reception area and say they can't help you if you don't publicly want to let the waiting room know you're private business.. someone needs to tell them we are not cattle but human beings. Shame on you wood lane medical centre. I can't wait to change. Good luck.
Parry S.