Hereford Medical Group
A
Anonymouse 8 months ago
Poor
I genuinely believed that, despite frustrations and poor reviews, children’s care was the one area this practice wouldn’t fail on. I was wrong. If you want a GP surgery that delays appointments, fails to carry out requested tests, and sends confusing messages asking for samples no clinician has actually requested, then HMG is the place for you. These errors cause weeks of delays and, in our case, left a young autistic child in pain for months. Requests to see or speak to a doctor are routinely denied. Communication is strictly one‑way and always on their terms. If you or your child require reasonable adjustments or additional support, don’t expect them to be offered—because they won’t be. Poor practice is standard throughout. Even when the complaints team is supposedly involved, don’t expect to hear anything. Messages can be passed to them, but even if they are already “looking into it,” you’ll be met with silence. Any adjustments they recommend are ignored by the clinicians anyway. It genuinely feels as though HMG considers itself above the Equality and Diversity Act. Be prepared to chase constantly for updates, appointments, and answers. It’s normal to spend hours going back and forth with a receptionist—only to be told you need an emergency appointment that same day… and then be informed there are none available. Referrals? Expect delays. Expect to be told things are “in progress” when they aren’t. Expect your child’s case to be passed around, lost in the system, and restarted again and again. Even when you find a staff member who genuinely wants to help, they hit the same wall of red tape and broken processes. Don’t be reassured by messages like: “Thank you for your contact. We have requested advice from the clinician whose care you are under. We will contact you as soon as we receive a response.” Even when the issue is urgent, you’ll wait days for a reply and then another week before anyone can book you in with the named clinician. And if you want to switch clinicians? You’ll need to file a complaint, wait for an investigation, and hope someone eventually approves it. Even when an external professional identifies potentially dangerous errors, the practice still refuses to speak to you. The lack of accountability is staggering. The saddest part is that the staff who do care are held back by a system that simply doesn’t work. As someone who was a patient before the merger, I can honestly say it was the worst thing that could have happened to this practice. If you want delays, confusion, denied access to doctors, ignored adjustments, and a system that leaves children suffering, then this “super” surgery is the one for you!
Anonymouse