Beechwood Medical Centre

There are no appointment’s

I have been with this practice for 2 months and tried to boo k 2 appointments and have received very poor service on both occasions and simply cannot get an appointment. You go on line it directs you to the phone, I rang today at 0800 and was told there were no appointment’s and that’s it and to try again tomorrow. This loop of ring and no appointments so ring tomorrow is the norm and having been assured that the pre Christmas issue was a one off due to high demand etc and “Under normal circumstances” appointments were available is a simply un truth. There is a complaints procedure that is unfit for purpose as it doesn’t work and you get verbal assurances that are simply not true as I have found out. Where are all these doctors and why can’t you get an appointment with one. Terrible customer service and when I saw a GP he didn’t listen to me and he knew better which led to ineffective pain medication that I have had to live with after I had an operation which I pointed out would be the case.