Herrington Medical Centre
Amber M. one year ago • From Google
Bad
they removed his medication with no warning
My husband switched to this practice just under a month ago and has already decided to leave. The surgery removed his medication from his repeat prescriptions without any prior notice, which is completely unacceptable. He transferred his records over and requested his standard ADHD medication within the appropriate timeframe, but it was denied with no explanation provided. When he resubmitted the request, still within the correct window, it was rejected again. I called the following day on his behalf and was told they hadn't received the shared care documentation, despite this information being part of the medical records transferred to them. He should have been informed about this the next day. Fortunately, I contacted his mental health team, who saw him immediately, dispensed the medication, and arranged to send all necessary paperwork to the GP surgery beforehand. That afternoon came the message he should have received the previous day, stating he needed to consult with the shared care provider before they could continue his prescription. When he checked the NHS app, he found his medication had been removed from his repeat prescription list without any justification. He was following the exact procedures the GP surgery had outlined with his shared care provider. This unnecessary situation has caused him considerable distress, and given that he has autism and ADHD, it was deeply upsetting. The removal was entirely avoidable since shared care was already liaising with the surgery about his ongoing prescription. Additionally, we're travelling soon and need the medication listed on his repeat prescriptions to take it abroad. Due to this poor service and lack of communication, we're switching GP surgeries immediately, and the process will be complicated by the fact that his medication has been deleted from his records.
Hi, I want to start by expressing my gratitude to the entire staff and medical professionals. Each visit is greeted with warmth and excellent care, despite the language barrier I face. Tonight, when..
Herrington Medical Centre
ANDREA R.
Had to wait half a year for an audiology appointment and suspected my ears were impacted so I booked a separate appointment to have them cleaned before my hospital visit. I was informed my ears were..
Herrington Medical Centre
Jane P.
The clinic has consistently demonstrated a friendly and competent approach to patient care.
Herrington Medical Centre
Anth D.
Excellent medical care delivered by truly compassionate physicians, particularly Dr. Durcan and Dr. Romberg who are exceptional in their field. Scheduling appointments can be somewhat challenging,..
Herrington Medical Centre
steve s.
Disappointing experience. I've been attempting to schedule an appointment for more than seven days. Each time I call, I'm placed seventh in the queue, and after waiting nearly half an hour, I finally..
Herrington Medical Centre
Helen M.
Extremely let down after waiting two hours for my prescription to be authorised, despite placing the order seven days earlier. Since it was a regulated medication that I needed to take that evening,..
Herrington Medical Centre
Suzanne S.
I've just joined this medical practice and honestly, they don't deserve even a single star ... it's absolutely appalling!!! The reception team's behaviour is utterly reprehensible. Physicians are..
Herrington Medical Centre
Aryo B.
Excellent experience – the physicians genuinely hear your concerns and take appropriate action. The staff was incredibly supportive and accommodating. I'm pleased with my choice to come here. The..
Herrington Medical Centre
Alex F.
The front desk staff display an unprofessional demeanor, and the clinic should prioritize patient welfare. When patients are instructed to contact the doctor regarding test results, appointments..
Herrington Medical Centre
Sam B.
The doctors displayed a truly repugnant demeanor and demonstrated significant incompetence in their roles. They preferred to dictate diagnoses rather than allow patients to describe their symptoms...
Herrington Medical Centre
Elday D.
This medical facility is terrible – they don't have any nursing staff available. Additionally, whenever the physician isn't present, they'll simply cancel your appointment without bothering to..
Herrington Medical Centre
Jason P.
I appreciate knowing that Dr. Herrington Burn has expertise in menopause management, as when my mother was evaluated by this doctor, she received a menopause diagnosis during her 40s. Now that she's..
Herrington Medical Centre
Ella G.
According to their policy, appointments can only be scheduled on the same day you call—they don't offer advance bookings for future dates. I mentioned that my partner is experiencing severe pain and..
Herrington Medical Centre
Adrian B.
Appalling treatment and support. When a cancer patient undergoes blood work, staff inform you there's something unusual in your results and insist you must consult a physician, yet refuse to share..
Herrington Medical Centre
Edward H.
This practice has consistently underperformed, and conditions have deteriorated significantly over the last twelve months. The front desk staff frequently makes errors when handling patient details,..
Herrington Medical Centre
Chloe A.
The service here is absolutely appalling. The pharmacist displays zero patience and treats customers with a shocking lack of respect. I've been a loyal customer at this medical practice for years,..
Herrington Medical Centre
Rachael w.
Excellent team members all around! I consistently receive prompt and courteous service whenever I visit. The scheduling system is also impressive, with shorter waits than many other medical practices..
Herrington Medical Centre
patricia r.
Outstanding initial appointment with Dr Romberg and his trainee doctor – they made me feel very welcome. The clinic itself is beautifully laid out with plenty of natural light, and every member of..
Herrington Medical Centre
kim s.
UNABLE TO SECURE AN APPOINTMENT EVEN WHEN PHONING AT 0830. INSTRUCTED TO CONTACT 111 ON EVERY OCCASION
Herrington Medical Centre
Ziad R.
The clinic has plenty of staff on hand and employs physicians who are highly committed and exceptionally courteous.
Herrington Medical Centre
Mükerrem S.