Firs Surgery
ZE
Zez E. one year ago • From Google
Excellent
I've been a patient at this medical practice for over 13 years, and I cannot emphasize enough how exceptional the care has been throughout my time here. From the initial point of contact, the team demonstrates an extraordinary commitment to patient support. Telephone inquiries are handled swiftly, and even when immediate appointments aren't available, the staff proactively take your contact details and genuinely attempt to accommodate you if a slot opens up. The personnel are not just professionally competent but also remarkably personable and welcoming. Lorraine and Shazia at reception consistently provide compassionate and invaluable assistance—each interaction ensures I feel genuinely heard and cared for. Becky, the Deputy Practice Manager, matches this standard of service, embodying an organizational culture where patient welfare is paramount. Dr. Khan is an outstanding physician who consistently delves deeper than surface-level symptoms, seeking comprehensive understanding of medical concerns. More recently, Dr. Yasmin Hussain has joined the team, proving to be an incredible practitioner—her approach is marked by empathy, meticulous attention, and a reassuring demeanor. I sincerely hope she remains a long-term member of this practice. Corrine, the nurse, is simply phenomenal—her extensive expertise, profound knowledge, and genuine compassion are remarkable. Her serene and friendly disposition immediately creates a comfortable environment. Her professional and gentle technique makes even procedures like blood draws completely painless, which patients undoubtedly appreciate. Practice Manager Saima demonstrates exceptional leadership, being incredibly approachable and supportive. She excels in organizing community health workshops and promoting public health screenings, showcasing a genuine commitment to community wellness. The surgery has significantly enhanced service accessibility. The NHS app now allows me to request repeat prescriptions effortlessly, with consistently prompt reviews. Obtaining fit notes through their website is equally straightforward and efficient. The entire process has become remarkably streamlined and user-friendly. As a healthcare professional, I profoundly appreciate the extraordinary level of care, respect, and dedication demonstrated by everyone at Firs Surgery. A heartfelt thank you to this outstanding team! :)
Pam P.