VV

Vicky V. 3 years ago • From Google

Rating

Bad

Thirty years and service has tanked

Absolute chaos. Having been a patient here for three decades, this is undoubtedly the lowest point in the practice's history. Securing an appointment is virtually impossible. When I miraculously managed to get one, I felt completely steamrollered. The doctor bombarded me with questions without giving me a chance to explain my concerns. I left the consultation feeling completely bewildered and uninformed. What's the purpose of such an encounter? Attempting to retrieve test results is equally frustrating. You're condemned to spend at least an hour on hold, and can only access results during an absurdly narrow two-hour window. I attempted to register for online results, but that system is perpetually non-functional. The practice's quality has dramatically deteriorated since Dr Thavapalan's departure.

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