Tower Family Healthcare Tottington

Our family has been registered at this practice for more than two decades. Overall, it has been satisfactory, though we have not required extensive medical support until recently. Following a..

Just had probably the best consultation with a GP I've ever had. Helpful, informative and straightforward. What a nice person, the NHS needs more like them. I've noticed that the majority of..

Relocated to this practice as my partner is also registered here. Initially, the experience was positive. However, since the pandemic, the approach seems to have become increasingly restrictive,..

I have been trying to reach the practice by telephone since 8am this morning and was advised to wait for a call back due to high call volumes. A call back came through at 9.20. I explained that I..

The appointment system at this practice is perhaps one of the poorest approaches a surgery could use, with availability being restricted to such limited hours.

Absolutely disappointing. Waited extensively for a callback that never came. The service fell short of expectations.

Frustrated with appointment booking process! I received a message instructing me to call and arrange an appointment with a clinician who knows my medical history. When I called during mid-morning, I..

It has become extremely difficult to secure an appointment with a GP at this practice. When attempting to book during regular hours, either in person or by telephone, you will typically be informed,..

I have been a patient at this practice for many years and feel very fortunate to have access to such an excellent healthcare provider. I can genuinely say that I have consistently been treated with..

Absolutely shocking. Called them to check up on my medication. My condition requires regular monitoring to maintain my health but I had not received one in quite some time. Called up to discuss this..

The clinician at this practice is absolutely wonderful. They are doing a fabulous job and really know their stuff.

This practice appears to lack adequate organisation, which is concerning.

Contacted the reception team today and was told someone would return the call, but this did not happen. Multiple messages were left while a family member experienced significant distress, remaining..

The reception team and clinical staff were absolutely lovely. They demonstrated genuine kindness and showed a good understanding of my needs.

My parents are both in their eighties. Unless you are comfortable with computers and can manage to get in touch through online methods, this practice may not be suitable for you. If something urgent..

It took quite a while to locate the updated contact details for the practice, and I didn't receive any prior notification about the change.

My partner struggles with significant anxiety and depression, and when it came time to adjust her medication, we were informed that the practice would contact us within a week for a follow-up. That..

The clinical staff and reception team are all genuinely helpful and courteous, always willing to go the extra mile. I have never experienced any issues with the medical professionals at this..

Absolutely disappointing to be left without necessary medication and advised to contact emergency services if supplies run out, even when explaining that the pharmacy cannot dispense it due to its..

I have been a patient at this practice for over 30 years and have consistently valued their professional and welcoming manner in caring for my family and myself.